Healthcare Support – Voice Process (English+Bengali) - Bengaluru

Job Description

Tech Mahindra is looking for freshers and experienced Multilingual Customer Support Associates for a voice-based process for a Healthcare project. This role is ideal for candidates with Patient centric and Excellent interpersonal and communication skills, and a passion for helping patients in booking appointments or solving their enquiries on inbound calls/Outbound calls/E-mail.

Key Responsibilities

• Handling the calls with good communication skills professionally.
• Language Combination required: (English + Bengali)
• Exceptional phone manner
• Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.
• Language Combination required: (English + Bengali)
• Be a self-starter with attention to detail.
• Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
• 100% documentation
• Quality & AHT to be maintained as per process requirement
• Should take initiatives & be flexible for the changes
• Employment Type: Permanent.
• Process: Multilingual support for a Healthcare project
• Shifts Allocated: Rotational shift. and Working days: 6 days with 1 day rotational off.
• Location: Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.

Required Skills & Qualifications

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Ability to build positive relationships with patient.
• Freshers can also be processed if their expected salary falls within the given budget, are also welcome.

Eligibility Criteria

• Immediate joiners only – must be available to join within a week.
• Candidates must be located in Bengaluru,Karnataka.

What We Offer

• Permanent employment with work from office.
• Work with one of the world’s leading organisations.
• Career growth in global health support and customer service domains.
• Three rounds of interview - Operation round, Client Interview and Versant round.

To Apply:
Send your updated resume to niharika@kriyahconsulting.com with the subject: "Healthcare Support Associate – Voice Process (English+Bengali) - Bengaluru".

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹320,000.00 per year

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Application Deadline: 10/08/2025