Healthcare Customer Support Executive

Healthcare Customer Support Executive

Location: Bangalore, Karnataka (On-site)
Job Type: Full-time
Experience Required: Minimum 1 year (Healthcare preferred)
Salary: ₹4,00,000 – ₹4,50,000 per annum (based on experience)
Work Schedule: 6 days a week

Job Summary-

We are hiring a dedicated and experienced Healthcare Customer Support Executive to join our customer service team in Bangalore. The ideal candidate will have prior experience handling healthcare or insurance-related queries and possess excellent communication and interpersonal skills. This is an exciting opportunity to be part of a fast-growing health-tech environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats from patients or clients
• Resolve customer queries related to health services, medical insurance claims, billing, appointments, and reports
• Maintain detailed and accurate records of customer interactions using CRM tools
• Coordinate with internal departments such as claims processing, diagnostics, or medical teams for timely resolution
• Ensure all interactions meet quality and compliance standards

Qualifications and Skills

• Minimum of 1 year of customer support experience (healthcare or insurance domain preferred)
• Strong communication skills in English (fluency in additional languages is a plus)
• Familiarity with CRM software or ticketing tools
• Knowledge of healthcare processes, insurance terminology, or medical workflows is an added advantage
• Ability to multitask, prioritize, and work under pressure
• Willingness to work in rotational shifts

Benefits

• Competitive salary up to ₹4.5 LPA
• Performance-based incentives
• Exposure to the health-tech sector and growth opportunities
• Training and development programs
• Employee wellness and support initiatives

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per year

Schedule:

• Day shift

Work Location: In person