Head of Parts

Key Responsibilities

1. National Parts Strategy & Supply Chain Planning

Build and manage a centralized parts supply chain model without regional warehouses.

Define stocking norms, safety stock, and replenishment logic in collaboration with

sourcing partners.

Ensure accurate demand forecasting and allocation planning for service centers and

dealer networks.

2. Centralized Parts Operations Management

Oversee the complete parts flow from Central Parts Warehouse (CPW) directly to service

centers, dealers, and customers.

Ensure timely dispatch, delivery, and reconciliation of inbound/outbound shipments via

logistics partners.

Maintain uninterrupted parts supply for PNAs, critical parts, warranty replacements, and

repair batteries.

3. Inventory Visibility, Data Accuracy & Governance

Ensure 100% system accuracy for part triggers, availability, GRN/Gate-In status, and

stock records at service centers.

Build dashboards and trackers to provide centralized, real-time visibility of stock,

backorders, and part movement.

Govern inventory accuracy at all service centers and ensure timely variance reporting

and reconciliation.

4. Cross-Functional Leadership & Stakeholder Management

Lead national coordination with Sourcing, Service, Logistics, Warranty, and Finance

teams.

Drive governance reviews and improve process alignment between field teams and

central functions.

Act as the single escalation point for all parts-related operational issues.

5. Reverse Logistics & Warranty Operations

Oversee national reverse logistics for warranty parts, repair batteries, and

rejected/damaged items.

Coordinate closely with 3PL partners for pickups, in-transit tracking, and TAT compliance.

Improve repair battery turnaround and warranty parts lifecycle management.

6. Vendor, Logistics & Partner Management

Manage and govern all 3PL logistics partners for delivery performance, cost control, and

SLA adherence.

Work with sourcing partners and CPW teams to prioritize dispatches based on service

needs.

Negotiate service levels, costs, and KPIs with logistics and operational vendors.

7. Technology, Automation & System Improvements

Drive enhancements in SAP , Salesforce, WMS integrations, and API-based automations.

Implement digital tools for stock visibility, demand planning, and real-time tracking.

Reduce manual interventions through system-driven workflows and automated

reporting.

8. Process Governance, Compliance & Audit Control

Own all national SOPs for parts ordering, dispatch, GRN, Gate-in, claims, and returns.

Ensure compliance to audit, safety, ISO, and quality norms across service centers and

partner locations.

Conduct periodic performance reviews and publish national MIS reports for leadership.

9. Cost Optimization

Reduce cost per shipment, freight cost, and claims-related losses.

Optimize packaging quality, delivery routes, and consolidation opportunities.

Improve efficiency in warranty returns, reverse logistics, and battery repair movements.

Key Performance Indicators (KPIs)

• National Parts Fill Rate (MSL + PNA)
• Backorder Ageing & Days to Closure
• Logistics Delivery TAT
• GRN & Gate-In Timeliness
• Warranty/Repair Battery TAT
• Cost per shipment / Logistics cost %
• System accuracy (Salesforce/SAP)
• Escalations & Issue Closure Rate

Qualifications & Experience

• 1015+ years in Parts, Supply Chain, Logistics, or After-Sales in the automobile/EV
• industry.
• Experience managing large-scale operations without regional warehouse infrastructure
• is a strong advantage.
• Proficiency in SAP , Salesforce, WMS, and supply chain analytics tools.
• Strong cross-functional leadership and vendor management capability.

Core Competencies :

• Strategic Supply Chain Planning
• Vendor & Logistics Management
• Data-Driven Decision Making
• Operational Excellence
• Strong Stakeholder Communication
• Problem-Solving & RCA
• Process Governance & Compliance
• Technology & System Adoption