Head of IT Infrastructure Services

• Define and implement the IT infrastructure roadmap, aligning with business objectives.
• Oversee end-to-end infrastructure services, including cloud management, virtualization, and system monitoring.
• Ensure high availability, performance, and scalability of IT systems.

Cloud Virtualization Management

• Lead cloud strategy and operations across public, private, and hybrid environments.
• Manage virtualization technologies such as VMware, Hyper-V, or similar platforms.
• Optimize cloud costs and resources while ensuring compliance and security.

Network Data Center Management

• Oversee the design, implementation, and maintenance of network architecture.
• Manage data center operations, ensuring optimal performance, redundancy, and disaster recovery.
• Ensure secure and resilient network connectivity across all locations.

End-to-End System Monitoring Lifecycle Management

• Implement comprehensive monitoring solutions to proactively identify and resolve system issues.
• Manage IT asset lifecycle, from procurement to decommissioning, ensuring compliance with industry best practices.
• Automate infrastructure processes for improved efficiency and reliability.

Security Operations Compliance

• Ensure IT security policies, frameworks, and best practices are implemented and maintained.
• Work closely with cybersecurity teams to mitigate risks and enforce compliance standards.
• Drive incident response and disaster recovery strategies.

Leadership Team Management

• Lead, mentor, and develop the infrastructure services team.
• Collaborate with cross-functional teams within services and the wider CTS organization to drive IT innovation and efficiency.
• Work closely with Services COEs and Customer Success to embrace and implement best practices, ensuring global consistency and standardization in service delivery.
• Lead AOP (Annual Operating Plan) planning, drive cost efficiencies, and ensure financial targets are met while maintaining high service standards.
• Leads IT Infrastructure specialists in multiple global locations ensuring alignment to strategy and daily operations.

Required Qualifications Skills:

• Bachelors/Master s degree in Computer Science, Information Technology, or a related field.
• 12+ years of experience in IT infrastructure management, including at least 5 years in a leadership role.
• Strong expertise in cloud technologies (AWS, Azure, Google Cloud).
• Experience in network management, virtualization, and data center operations.
• Knowledge of IT security frameworks (ISO 27001, NIST, CIS).
• Proven ability to lead large-scale IT projects and teams.
• Strong problem-solving and decision-making skills.
• Excellent communication and stakeholder management abilities.

Preferred Certifications:

• AWS/Azure Certified Solutions Architect
• VMware Certified Professional
• ITIL Foundation Certification
• CISSP / CISM (Security Certification)