Head - Human Resources

Role & responsibilities:-

1. Strategic HR Leadership & Manpower Planning

• Lead overall HR strategy aligned with hospital goals and clinical excellence.
  
• Ensure recruitment of adequate manpower at the right time and at the right place.
  
• Conduct manpower planning in coordination with Department Heads and Hospital Management.
  
• Supervise employee performance appraisal systems and ensure timely updates.
  
• Formulate, implement, and periodically review HR policies and procedures.
  
• Supervise exit management processes and monitor attrition trends.
  
• Constitute and manage HR Committees and ensure effective implementation.
  

2. Talent Acquisition

• Strategically recruit super-specialist doctors, oncology-trained nursing staff, and allied health professionals.
  
• Build strong talent pipelines for critical clinical and support functions.
  
• Use data-driven and technology-enabled recruitment approaches to improve hiring efficiency.
  

3. Governance, Compliance & Accreditation (NABH/JCI)

• Ensure strict adherence to NABH/JCI standards, labor laws, and statutory compliance.
  
• Coordinate with the Quality Department to develop and update department SOPs and manuals as per NABH requirements.
  
• Develop and implement HR processes and protocols in line with accreditation standards.
  
• Oversee statutory compliance related to labor laws and employment regulations.
  

4. Employee Relations & Welfare

• Manage employee grievance handling and disciplinary actions as per policy.
  
• Oversee medical benefits and welfare initiatives for employees.
  
• Foster a transparent, fair, and employee-centric work environment.
  

5. Learning, Training & Development

• Identify training needs across all employee categories.
  
• Coordinate and facilitate internal and external training programs based on identified needs.
  
• Engage with training consultants for specialized and clinical training programs.
  
• Conduct pre- and post-training evaluations to measure training effectiveness.
  
• Analyze training feedback and implement improvement actions.
  
• Ensure employees are oriented towards service excellence and a patient-first culture.
  
• Maintain centralized training records as per NABH standards.
  

6. HR Technology & Performance Analytics

• Leverage HRIS and AI-driven analytics to optimize manpower planning, performance management, and decision-making.
  
• Strengthen performance management systems using data and measurable outcomes.
  

Preferred candidate profile:

• 14+ years of progressive HR leadership experience in a large hospital or healthcare organization (300+ beds).
  
• Proven expertise in recruiting specialized clinical talent, especially in oncology.
  
• Strong knowledge of NABH/JCI accreditation standards and Indian labor laws.
  
• Demonstrated ability to build service excellence frameworks and reduce workforce burnout.
  
• Tech-forward HR professional with hands-on experience in HRIS and HR analytics.
  
• Strong leadership, communication, and stakeholder management skills.
  
• Mission-driven mindset with a passion for patient-centric healthcare.