Head, Customer Renewal - India

Role Overview: As the India-CRC Renewal Director at SAP, you will play a crucial leadership role within the Customer Renewal Centre (CRC), APAC, responsible for driving customer retention, renewal performance, and recurring revenue outcomes for SAP-India. Your role will involve contributing to APAC's customer success strategy by ensuring consistency, governance, and scale in renewal execution while safeguarding the region's subscription base. You will be part of a dynamic team that is dedicated to transforming programs and expanding coverage, ultimately shaping the future of the industry. Key Responsibilities: - Provide leadership and support in people development within the CRC - Implement effective renewal governance and execution strategies - Forecast and manage churn to optimize customer retention - Drive transformation and operational excellence initiatives - Engage with stakeholders to ensure alignment and successful outcomes Qualifications Required: - Proven leadership experience in balancing execution discipline with strategic vision - Ability to thrive in a fast-paced, matrixed environment - Strong communication and collaboration skills - Prior experience in ERP, Cloud, or SAP domain is preferred - MBA or relevant qualifications would be advantageous Company Details: SAP is a global leader in end-to-end business application software and related services, with a focus on innovation and collaboration. With a diverse team of over one hundred thousand employees worldwide, SAP is committed to inclusion, health, and well-being. The company values personal development and invests in its employees to unleash their full potential. SAP is dedicated to equal employment opportunity and provides accommodations for applicants with disabilities, ensuring a supportive and accessible work environment. Note: Successful candidates may undergo a background verification process. For more information on SAP's recruitment process, refer to the company's Guidelines for Ethical Usage of AI in the Recruiting Process.,