HCLTECH MEGA WALKIN DRIVE

As a Process Associate at HCLTECH, your role will involve providing exceptional support to UK-based customers during their working hours. Your key responsibilities will include: - Responding to customer inquiries and issues via email in a timely and professional manner. - Resolving customer complaints and providing appropriate solutions and alternatives. - Maintaining a high level of customer satisfaction by handling all interactions with empathy and efficiency. - Collaborating with other departments to resolve complex customer issues. - Keeping accurate records of customer interactions and transactions. - Following communication procedures, guidelines, and policies. - Staying updated with product knowledge and changes to provide accurate information to customers. To excel in this role, you should have: - Proven customer support experience or experience as a client service representative. - Strong written communication skills in English. - Ability to handle multiple tasks and prioritize effectively. - Strong problem-solving skills and attention to detail. - Ability to work independently and as part of a team. In addition, HCLTECH offers: - Competitive salary and benefits package. - Opportunity to work with a dynamic and supportive team. - Professional development and growth opportunities. Please note that this opportunity is open to FRESHERS (Arts & Science) only, and qualifications such as BTECH, MCA, MSC, MTECH, BE are not eligible to apply. If you meet the requirements and are passionate about providing excellent customer service, we encourage you to attend the Walkin Drive at the mentioned location on 7th and 8th October 2025 between 10.30 AM to 2.30 PM. Contact Person - Nandhinee HR.,