HCLTECH MEGA WALKIN DRIVE FOR FRESHERS

As a Process Associate at the company, your role will involve providing exceptional support to UK-based customers for the banking process during their working hours. Your main responsibilities will include: - Responding to customer inquiries and issues via email in a timely and professional manner. - Resolving customer complaints and providing appropriate solutions and alternatives. - Ensuring high customer satisfaction by handling all interactions with empathy and efficiency. - Collaborating with other departments to resolve complex customer issues. - Maintaining accurate records of customer interactions and transactions. - Following communication procedures, guidelines, and policies. - Staying updated with product knowledge and changes to provide accurate information to customers. Qualifications Required: - Proven customer support experience or experience as a client service representative. - Strong written communication skills in English. - Ability to handle multiple tasks and prioritize effectively. - Strong problem-solving skills and attention to detail. - Ability to work independently and as part of a team. Please note that individuals with qualifications such as BTECH, MCA, MSC, MTECH, BE are not eligible to apply for this position. If you join the team, you can look forward to: - Competitive salary and benefits package. - Opportunity to work with a dynamic and supportive team. - Professional development and growth opportunities.,