HCLTech hiring For IT Service Desk International voice support

HCLTech

1 - 4 years

Hyderabad

Posted:7 months ago

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Job Description

Good Communication with International Voice Support experience.
Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.
Basic knowledge on MS office.

Roles & Responsibilities.

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases

To update worklogs and follow shift for escalation process and process compliance.

Skills Required

service desk l1 support ticketing tools technical helpdesk technical support technical voice process troubleshooting

Work Mode

Work from Office

Job Type

Full Time

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