Posted:1 day ago|
Platform:
Work from Office
Full Time
• Oversee daily operations of the dispute management team.
• Set performance targets and monitor KPIs. • Lead root cause elimination projects across departments. • Partner with IT to enhance dispute resolution tools and systems. • Develop training modules and conduct workshops. • Present dispute trends and risk areas to senior leadership. • Ensure compliance with internal controls and external regulations. • Manage stakeholder expectations and service delivery.
• Team Leadership Supervise daily operations and performance.
• KPI Management – Define and track dispute resolution metrics. • Cross-Departmental Influence – Drive collaboration across business units. • Automation & Digitization – Lead initiatives to streamline dispute handling. • Strategic Thinking – Align dispute management with business goals. • Risk Management – Identify and mitigate financial and reputational risks. • Presentation Skills – Deliver insights and recommendations to leadership.
HCLTech
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