Hardware Technician & Tech Support Desk

As a Hardware Engineer joining our team, you will have the opportunity to deliver exceptional customer support, solve problems efficiently, and demonstrate expertise in servers, storage, and networking. Your role will involve working both in the field and at our in-house facility. **Key Responsibilities:** - Provide remote support to customers for resolving hardware and software issues. - Diagnose and troubleshoot server, storage, and networking problems. - Perform regular maintenance on servers, hardware, and networking equipment for optimal performance. - Install, configure, and upgrade hardware components and software applications. - Collaborate with the IT team to develop and implement server and network solutions. - Communicate effectively with clients to understand their technical needs and provide expert recommendations. - Document all support activities, solutions, and maintain accurate records. - Utilize strong operations experience to manage sales order processes and workflows. - Support purchasing and logistics operations, ensuring smooth coordination with vendors and internal teams. **Qualifications:** For Junior Candidates: - Some experience in IT tech support and customer service. - Knowledge of servers, storage, and networking. - Strong problem-solving skills and a willingness to learn. For Senior Candidates: - 3+ years of proven experience in hardware and software support, focusing on servers, storage, and networking. - Excellent understanding of server management, hardware maintenance, network troubleshooting, phone support, and ticket management. - Strong customer service and communication skills. - Certifications in relevant technologies (e.g., CompTIA, Cisco, Microsoft) are a plus. - Bachelor's degree in a related field or equivalent work experience is preferable. Join us in making a difference in the hardware support and maintenance industry, helping clients succeed with efficient and reliable technology solutions. If you are passionate and thrive in a fast-paced, dynamic environment, we offer a dynamic, multicultural work environment with a supportive team, competitive salary, benefits, and opportunities for professional growth and development. We would love to have you on our team to deliver unparalleled support services to clients globally. **Benefits:** - Flexible schedule - Work from home To apply, please submit your resume and a cover letter detailing your experience and how it aligns with the requirements of this position.,