Hair Transplant Counselor

The Hair Transplant Counselor at Dr. Haror's Wellness Clinic, based in Greater Kailash - 1, New Delhi, plays a crucial role as the primary point of contact for individuals considering hair transplant procedures. Your responsibilities will revolve around educating prospective patients on hair restoration options, guiding them through consultations, and providing continuous support before, during, and after treatment. In your role, you will conduct initial consultations with patients to evaluate their needs and determine their suitability for various hair transplant procedures such as FUE (Follicular Unit Extraction) and FUT (Follicular Unit Transplantation). You will be tasked with offering comprehensive information on these procedures and addressing any queries or concerns patients may have. Additionally, you will assist patients in scheduling pre-operative consultations and medical evaluations, ensuring they understand and follow pre-procedure instructions. Collaborating with medical staff, you will organize patient files and documentation efficiently. Your role extends beyond the procedural aspects to providing emotional support to patients, scheduling follow-up appointments to monitor progress, and maintaining open communication to guarantee a positive patient experience. Furthermore, you will be responsible for maintaining accurate patient records, managing appointments, and aiding in the preparation of patient resources. As part of the team, you will support marketing activities by participating in seminars and events, collaborating with the marketing team to create educational content, and providing feedback on patient inquiries to enhance marketing strategies. Upholding clinic policies and regulatory requirements in patient interactions and engaging in quality assurance practices will be essential. Ideally, you should hold a Bachelor's degree in healthcare administration, nursing, or a related field, with a minimum of 2 years of experience in patient-facing roles within healthcare or cosmetic surgery settings. Strong communication, organizational, and interpersonal skills are crucial, along with empathy, knowledge of hair transplant procedures, and proficiency in medical record-keeping. Your personal attributes should include compassion, professionalism, discretion in handling confidential information, problem-solving abilities, and a proactive approach to patient care and clinic operations. Your role will provide a dynamic work environment where your skills and attributes will contribute significantly to the clinic's success.,