Guest Service

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Address guest inquiries and requests in a professional and courteous manner.
• Provide accurate information about the property, facilities, and local attractions.
• Handle check-in and check-out procedures efficiently.
• Process payments, invoices, and manage cash or credit transactions.
• Maintain accurate records and ensure guest information is updated in the system.
• Respond promptly to guest complaints and ensure issues are resolved to their satisfaction.
• Escalate unresolved issues to the appropriate department or manager.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled.
• Communicate special requests or preferences to relevant teams.
• Ensure compliance with safety protocols, company policies, and procedures.
• Maintain confidentiality of guest information.
• Assist in managing lobby or reception area to ensure it is clean and welcoming.
• Participate in training sessions and team meetings to enhance skills and knowledge.
• Perform other tasks as assigned by the supervisor or management.

Job Type: Full-time

Pay: ₹10,518.63 - ₹20,000.00 per month

Work Location: In person