GUEST SERVICE ASSOCIATE

As a team member, your primary responsibility is to ensure that guests receive the highest level of personalized service at all times. In the event of guest complaints or problems, it is important to report them to supervisors if an immediate solution cannot be found, and to follow up with guests to assure their satisfaction. It is crucial to stay informed about hotel activities and provide a proper handover of pending points for the next shifts" follow-up and action. Maintaining a high standard of grooming and hygiene, as well as fostering good relationships with colleagues and other departments, are general responsibilities that should be upheld. Providing full support to supervisors and the team is essential, along with carrying out any other reasonable duties and responsibilities that may be assigned. In this role, you will be responsible for hosting and serving all guests to ensure they have an exceptional dining experience, creating lasting memories and building relationships. Bringing the restaurant concepts to life with your personal flair and style in guest interactions is key. Ideally, you should possess a relevant degree or diploma in Hospitality or Tourism management, along with a minimum of 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are essential for success in this role.,