Guest Service Associate - Front Office

As a Front Desk Agent at our company, your primary role is to ensure our guests have truly memorable experiences right from the start. Your responsibilities will include: - Kicking off truly memorable guest experiences with the warmest of welcomes - Acknowledging IHG Rewards Club members and returning guests in person or over the phone - Making the check-in and check-out process feel swift and seamless - Anticipating our guests" needs and offering tailored recommendations - Being our guests" trusted contact, assisting with everything from bill issues to restaurant recommendations To excel in this role, we require the following from you: - Strong communication skills to address guests" concerns and compliments effectively - Exceptional problem-solving skills to turn issues into opportunities for a positive guest experience - Fluency in the local language; additional language skills are a plus - Literacy and proficiency in basic maths and computer skills At our company, we provide our team members with everything they need to succeed, including a competitive salary, a wide range of benefits such as a full uniform, impressive room discounts, and comprehensive training programs. We believe in creating a collaborative environment where every team member has the space to belong, grow, and make a difference. Through our myWellbeing framework, we are dedicated to supporting your wellbeing in health, lifestyle, and workplace. Join us today and become a part of our ever-growing global family. If you believe you would be a great fit for the job, even if you don't meet every single requirement, we encourage you to hit the "Apply" button and start your journey with us.,