Guest Service Associate (Food and Bverage)

Key Responsibilities:Guest Service:

• Greet and welcome guests in a warm, courteous manner.
• Present menus, explain daily specials, and answer guest queries.
• Take accurate food and beverage orders and relay them to the kitchen and bar.
• Serve food and drinks promptly and professionally.
• Check guest satisfaction during and after the meal and handle complaints politely.

Setup & Cleanliness:

• Prepare dining and service areas before opening (mise en place).
• Set up tables with linens, cutlery, crockery, and glassware.
• Clear used dishes and clean tables for the next guests.
• Maintain cleanliness and organization of service stations and dining areas.

Team Support:

• Assist colleagues and support teamwork during busy service hours.
• Communicate effectively with kitchen and stewarding teams for smooth operations.
• Attend team briefings, training sessions, and follow SOPs of Flora Hotel.

Health & Safety:

• Follow hygiene and safety protocols in food handling and service.
• Ensure personal grooming and uniform standards are always met.
• Report any unsafe conditions or guest complaints to the supervisor.

Job Type: Full-time

Pay: ₹9,723.48 - ₹23,673.73 per month

Work Location: In person