Guest Service Associate

Position: Guest Service Associate (GSA)
Location: Middleton Street
Working Hours: 10:00 AM - 10:30 PM

Job Summary:
We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our guests.

Key Responsibilities:

• Guest Interaction:
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Attention to detail and a guest-oriented approach.
• Ability to handle high-pressure situations.
• Knowledge of the menu, food preparation, and beverages (especially in fine dining).
• Welcome and assist guests upon arrival.
• Address guest inquiries, complaints, or concerns promptly and professionally.
• Provide information about menu items, services, or special events.
• Service Delivery:
• Take orders accurately and deliver food and beverages in a timely manner.
• Ensure the table setting is clean, organized, and properly arranged.
• Handle billing and payment processing.
• Upselling and Recommendations:
• Suggest menu items, beverages, or promotions based on guest preferences.
• Promote additional services or events hosted by the establishment.
• Coordination with Team:
• Communicate effectively with kitchen staff and management for smooth service.
• Collaborate with other servers or staff to manage high guest volumes.
• Maintenance and Cleanliness:
• Maintain cleanliness in the dining and service areas.
• Ensure compliance with hygiene and safety regulations.

Benefits:

• Competitive salary
• Employee meals
• Opportunity for career growth within the restaurant
• Friendly and supportive work environment

If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• are you fine with working from 10 am - 10:30 pm?

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: In person