Guest Sales and Services Executive

**Role Overview:** As a Guest Sales and Services Executive at Iconic Stays, your role will involve engaging with guests and converting leads into bookings. You will handle guest inquiries across various platforms, manage reservations, coordinate with operations teams, and ensure top-quality guest experiences. Your proactive approach will be instrumental in maximizing occupancy and enhancing guest satisfaction. **Key Responsibilities:** - Handle guest inquiries from platforms like Airbnb, Booking.com, MakeMyTrip, Instagram, and the company website to convert leads into bookings - Manage reservations using Property Management Software and maintain apartment listings on online travel platforms - Coordinate with housekeeping and operations teams to deliver top-quality guest experiences - Manage check-ins/check-outs, communicate stay details, and engage with guests to collect feedback and reviews - Follow up on sales leads to increase booking rates and perform necessary administrative tasks - Assist the CEO and core team with miscellaneous duties while upholding internal standards and protocols **Qualifications:** - Bachelor's degree (completed or pursuing) in Hospitality Management, Business Administration, or related field - Proficient in Microsoft Word and Excel with excellent verbal and written English communication skills - Strong organization, time-management, and problem-solving skills - Experience in hospitality or customer-facing sales role is advantageous - Ability to independently manage tasks, perform simple calculations, and report effectively In this role, you can expect a competitive base salary along with performance-based incentives for successful lead conversions and bookings closed. Additionally, you will enjoy perks such as high career growth opportunities, a hybrid work model, flexible working hours, and performance-based bonuses. (Note: No additional details of the company are present in the provided job description),