Guest Relations Executive - GRE

Core Responsibilities

1. Guest Welcome and Seating:

   • Warmly greeting and welcoming guests upon arrival.

   • Managing the seating arrangement and escorting guests to their tables.

   • Ensuring a positive first impression of the restaurant.

      

      

2. Reservation Management:

   • Handling reservations, including confirming, modifying, or cancelling bookings. 

   • Managing the waitlist and notifying guests when their table is ready.

   • Maintaining an efficient reservation system to maximize covers.

      

      

3. Customer Service and Engagement:

   • Interacting with guests throughout their dining experience to check on their satisfaction.

   • Anticipating guest needs and fulfilling special requests (e.g., dietary needs, special occasions). 

   • Building rapport, especially with regular or VIP guests, to encourage loyalty and repeat business.

      

      

4. Complaint and Issue Resolution:

   • Proactively addressing and resolving guest complaints and concerns in a professional and timely manner.

   • Escalating complex issues to the Restaurant Manager when necessary.

   • Performing service recovery to turn a negative experience into a positive one.

      

      

5. Coordination and Communication:

   • Liaising effectively with other restaurant departments (e.g., kitchen, serving staff, management) to ensure smooth service delivery.

      Communicating important guest information or special notes to the service team.

6. Administrative Duties:

   • Collecting guest feedback (either verbally or through surveys/feedback forms).

   • Maintaining records of guest preferences, complaints, and special occasions.

   • Assisting with front-of-house operations as needed.

Key Skills and Qualifications

• communication

• customer-oriented

• problem-solving

• calm and professional

• Organizational

   Familiarity with reservation software is often a plus.Location : Mumbai No accomodation wil be provided