Guest Relations Executive

We are looking for a courteous and patient-focused Guest Relations Executive to enhance patient experience in our Hospital. The role involves welcoming patients and attendants, handling queries, coordinating with clinical and administrative departments, and ensuring smooth patient services.

Key Responsibilities

• Welcome and guide patients and attendants with warmth and professionalism
• Handle patient enquiries, feedback, and complaints effectively
• Coordinate with doctors, nursing staff, billing, and admissions for smooth service delivery
• Assist patients with appointments, admissions, and discharge processes
• Ensure high standards of patient satisfaction and service quality
• Maintain patient records and feedback logs
• Support NABH patient rights and responsibilities compliance.

Eligibility & Skills

• Graduation is mandatory. Post-graduation will be an added advantage.
• 1–3 years of experience in Guest Relations / Front Office (Hospital experience preferred)
• Excellent communication skills in English & Hindi.
• Pleasant personality with strong interpersonal skills.
• Ability to handle stressful situations calmly and empathetically

Preferred Candidate

• Experience in a Super Speciality / NABH hospital
• Strong service mindset and patient-centric approach

Job Type: Full-time

Pay: ₹16,000.00 - ₹23,957.16 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person