Guest Relations Executive

Job Title: Guest Relation Executive

Job Summary:

The Guest Relation Executive is responsible for delivering exceptional guest experiences from check-in to check-out. This role involves anticipating guest needs, resolving concerns promptly, and ensuring every guest feels welcomed, valued, and satisfied during their stay at the resort.

Key Responsibilities:

• Welcome and greet guests warmly upon arrival and ensure a seamless check-in and check-out process.
• Provide prompt, courteous, and efficient assistance to guests at all times.
• Handle guest inquiries, requests, and complaints professionally and promptly, ensuring complete guest satisfaction.
• Coordinate with all departments to ensure guest expectations are met and exceeded.
• Maintain up-to-date knowledge of resort facilities, activities, promotions, and local attractions to assist guests effectively.
• Maintain accurate guest records and ensure all relevant information is communicated to appropriate departments.
• Upsell resort services and amenities where appropriate (e.g., spa, dining, excursions).
• Monitor guest feedback through surveys or online reviews and share insights with management to improve service quality.
• Assist in planning and coordinating special guest experiences, events, and celebrations.
• Follow all resort policies, procedures, and service standards.

Qualifications & Skills:

• Bachelor's degree or diploma in Hospitality Management or related field preferred.
• 1-3 years of experience in a guest-facing role, preferably in a resort or luxury hospitality setting.
• Excellent communication and interpersonal skills.
• Fluency in English; knowledge of additional languages is a plus.
• Strong problem-solving skills and a proactive attitude.
• Ability to remain calm under pressure and handle challenging situations gracefully.
• Proficient in hotel management software (e.g., Opera, PMS systems).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person