Guest Relation Executive (Waiter)

Job Description

Job Designation: Guest Relation Executive (Restaurant) Job Description: The Guest Service Associate is the primary point of contact for customers in the restaurant. They ensure a warm and welcoming dining experience by assisting guests at every stage of their visit. This role demands excellent communication, a customer-first mindset, and the ability to handle multiple tasks efficiently. Key Responsibilities: Welcoming Guests: Greet customers warmly upon arrival and escort them to their tables. Provide a welcoming ambiance and ensure guests feel comfortable. Menu Explanation: Present the menu and provide detailed explanations of dishes, including ingredients and preparation methods. Offer recommendations based on guests' preferences or dietary requirements. Order Taking: Accurately take orders from guests and ensure they are communicated clearly to the kitchen staff. Handle special requests and modifications as per guest requirements. Food Service: Serve food and beverages promptly, ensuring presentation and service quality meet restaurant standards. Anticipate and address guests' needs during their meal. Billing and Payments: Present bills to customers, explain charges if necessary, and process payments efficiently. Handle cash, card, or digital transactions while ensuring accuracy. Customer Satisfaction: Regularly check on guests to ensure satisfaction with food and service. Address complaints or issues swiftly and professionally to maintain a positive dining experience. Customer Interaction and Relationship Building: Build rapport with regular customers and gather feedback to improve service. Handle inquiries and provide information about the restaurant, promotions, or events. Key Skills and Competencies: Excellent interpersonal and communication skills. Must have two and four wheeler license. Ability to remain calm under pressure and manage a fast-paced environment. Strong attention to detail and organizational skills. Proactive problem-solving and customer service abilities. Basic understanding of billing systems and cash handling. Reporting To: Restaurant Manager Job Type: Full-time Pay: ₹15,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Fixed shift Application Question(s): Do you have two wheeler and four wheeler license? Experience: Hotel: 1 year (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person