Guest Relation Executive / Hostess

Position Overview

The Guest Relation Executive / Hostess will be the first point of contact for guests, ensuring a warm welcome, smooth seating arrangements, and excellent service coordination throughout their dining experience. The role demands excellent communication, grooming, and interpersonal skills to represent the brand in a professional and friendly manner.

Key Responsibilities

• Guest Reception & Greeting
• Welcome guests warmly upon arrival.
• Maintain a friendly and approachable demeanor at all times.
• Escort guests to their tables and ensure they are comfortably seated.
• Reservation Management
• Handle phone calls, online bookings, and walk-in guest inquiries.
• Maintain and update reservation logs and seating charts.
• Manage waiting lists effectively during peak hours.
• Guest Experience & Coordination
• Liaise between guests and service staff to ensure smooth dining service.
• Address guest queries, concerns, or special requests promptly.
• Ensure VIP guests and repeat customers receive personalized service.
• Presentation & Ambience
• Maintain cleanliness and organization of the reception/entrance area.
• Ensure menus, table setups, and guest areas are presentable.
• Reporting & Feedback
• Collect guest feedback and share with the management team.
• Report any operational issues affecting guest experience.

Skills & Qualifications

• Minimum HSC or Bachelor’s Degree in Hospitality Management or related field preferred.
• Prior experience as a Hostess / Guest Relation Executive in restaurants or hotels.
• Excellent communication skills in English (knowledge of Hindi/Marathi is an added advantage).
• Well-groomed with a professional appearance.
• Strong organizational and multitasking abilities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person