Guest Relation Executive - F

Job Opening: Female Guest Relations Executive (GRE)
Location: Flora Vythiri Resort, Wayanad
A Unit of Flora Hospitality Group

Flora Vythiri Resort, a premier property under the Flora Hospitality Group, is seeking an energetic and passionate Female Guest Relations Executive (GRE) to join our dynamic team. If you are warm, guest-focused, and committed to creating exceptional experiences, we would love to hear from you.

Job Description:

• Welcome guests upon arrival and assist with check-in procedures.
• Provide special attention and personalized service to VIP guests.
• Prepare welcome folders with relevant information, maps, menus, and amenity details.
• Offer detailed knowledge about the resort’s amenities, local attractions, and services.
• Foster positive rapport with guests and proactively anticipate their needs.
• Assist with confirming travel arrangements, taking messages, and other concierge services.
• Address guest complaints with empathy and escalate to line managers or RM when necessary.
• Conduct inspections of arrival rooms to ensure readiness before guest check-in.
• Ensure a warm meet-and-greet for all guests upon arrival.
• Coordinate with all departments regarding guest arrivals and special requests.
• Communicate VIP guest arrivals to relevant departments for seamless service.
• Assist in maintaining the welcome drink setup.
• Log all guest interactions in the CRM system or guest logbook.

Qualification & Experience:

• Diploma or Degree in Hospitality Management.
• Minimum 2 to 3 years of experience in a similar role in a branded hotel or resort.
• Strong communication skills, professional grooming, and a guest-first attitude.

Salary & Benefits:

• Best in industry for the right candidate.
• Statutory benefits.
• Food and accommodation provided by the company.

Contact Details:

Vinesh Manakkat
91 62355 93000vinesh.manakkat@florahospitality.com

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Application Deadline: 09/07/2025
Expected Start Date: 10/07/2025