Front Office Executive (M)

Duties & Responsibilities :

• Manage the process of checking guests in and out.
• Handle reservations made via phone or online platforms.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered.
• Registers guests and manages the rooming chart.
• Organizing transport services for guests at their request.
• Providing guests with information about the property & Up sell additional facilities and services, when appropriate.
• Deliver consistent, high-level service to guests.
• Contributes to the smooth and efficient running of the Reception within the Rooms division.

Required Experience and Qualifications :

• Minimum of 2 years of experience in a similar role at a 4-star or 5-star property.
• A relevant degree or diploma in Hospitality or Tourism Management is preferred.
• Good customer service, communications and interpersonal skills are a must.
• Experience in handling C Form procedures for foreign guests is essential.
• Freshers having relevant degree or diploma in Hospitality or Tourism Management will also be considered.

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 08/09/2024