Sr. Guest Service Associate (Male)

Job Description

Duties & Responsibilities : Manage the process of checking guests in and out. Handle reservations made via phone or online platforms. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered. Registers guests and manages the rooming chart. Organizing transport services for guests at their request. Providing guests with information about the property & Up sell additional facilities and services, when appropriate. Deliver consistent, high-level service to guests. Contributes to the smooth and efficient running of the Reception within the Rooms division. Required Experience and Qualifications : Minimum of 2 years of experience in a similar role at a 4-star or 5-star property. A relevant degree or diploma in Hospitality or Tourism Management is preferred. Good customer service, communications and interpersonal skills are a must. Experience in handling C Form procedures for foreign guests is essential. Freshers having relevant degree or diploma in Hospitality or Tourism Management will also be considered. Job Types: Full-time, Permanent Benefits: Food provided Health insurance Leave encashment Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person Application Deadline: 08/09/2024