Guest Relation Executive and Sales

Key Responsibilities

• Promote and sell studio memberships, packages, and wellness programs.
• Achieve monthly sales and revenue targets through effective conversions.
• Follow up with leads from tele-calling, walk-ins, and referrals.
• Actively participate in promotional events, open houses, and collaborations.
• Welcome guests warmly, guide them through the studio, and explain offerings.
• Maintain a high level of customer satisfaction by addressing queries promptly.
• Ensure a seamless experience from first interaction to membership sign-up.
• Build and nurture strong relationships with members to encourage renewals and referrals.
• Coordinate with instructors and management for smooth class scheduling.
• Maintain accurate records of sales, leads, and guest interactions.
• Provide feedback to management on client needs and service improvements.

Requirements

• Bachelor’s degree in Business, Hospitality, or related field (preferred).
• 1–3 years of experience in Sales, Guest Relations, or Customer Service.
• Strong communication, interpersonal, and persuasion skills.
• A passion for wellness, fitness, or lifestyle industries is a plus.
• Proficiency in English and Hindi; additional languages preferred.
• Ability to work flexible hours, including weekends if required.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Khan Market, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person