Guest Relation Executive (2-3 Years Experience in Hotels/Resorts)

Job Description

Job Title: Guest Relationship Executive Department: Front Office / Guest Relations Experience Required: 2–3 Years Employment Type: Full-time Food & Accommodation: Provided About the Role: We are looking for a warm, engaging, and service-oriented Guest Relationship Executive to be a part of our pre-opening team . You will play a key role in ensuring every guest has a memorable experience by offering personalized service and attention to detail from arrival to departure. Key Responsibilities: Welcome guests upon arrival with warmth and professionalism. Serve as the main point of contact for guests throughout their stay. Ensure smooth check-in/check-out experiences. Handle guest queries, special requests, and concerns promptly and efficiently. Coordinate with all departments to ensure a seamless and delightful guest experience. Maintain an updated knowledge of resort services, events, and local attractions. Collect guest feedback and take proactive steps to resolve any concerns. Build lasting relationships with guests to encourage repeat visits and brand loyalty. Assist VIP and long-stay guests with personalized services. Key Requirements: 2–3 years of experience in Guest Relations or Front Office, preferably in luxury hotels or resorts. Experience in pre-opening properties will be a strong advantage. Excellent communication, presentation, and interpersonal skills. Strong problem-solving abilities and a guest-first mindset. Familiarity with PMS software like Opera, IDS, or similar. Fluency in English; knowledge of additional languages is a plus. Pleasant personality and well-groomed appearance. Perks & Benefits: Complimentary Food and Accommodation. Opportunity to work with a dynamic pre-opening team. Growth and career development in a premium resort environment. Daily interaction with a diverse and vibrant guest profile. Job Types: Full-time, Permanent Benefits: Food provided Schedule: Rotational shift Work Location: In person