Guest Experience Supervisor

Role Overview: As a Front Desk Agent, your primary responsibility is to ensure that our guests have unforgettable experiences from the moment they arrive. You will be the welcoming face of our establishment, making transactions seamless, providing exceptional local insights, and anticipating every guest's needs to ensure they feel right at home. Key Responsibilities: - Welcome guests with warmth and acknowledge IHG Rewards Club members and returning guests both in person and over the phone. - Ensure a swift and seamless check-in and check-out process. - Anticipate guest requests and offer tailored recommendations. - Serve as a trusted contact for guests, assisting with a range of matters from billing issues to restaurant suggestions. Qualifications Required: - Possess strong communication skills to handle guest concerns and compliments effectively. - Demonstrate problem-solving abilities to transform issues into opportunities. - Fluency in the local language is essential, while additional language skills are advantageous but not required. - Be literate and tech-savvy, with proficiency in reading, writing, basic math, and computer skills. Additional Company Details: At our company, we prioritize the success and well-being of our employees. We offer a competitive salary, a comprehensive benefits package, including a full uniform, generous room discounts, and top-notch training opportunities. We provide a supportive and collaborative work environment that allows every team member to grow, belong, and make a difference. Through our myWellbeing framework, we are dedicated to promoting well-being in all aspects of your life, ensuring that you feel your best both at work and beyond. If you believe you are a great fit for the role, we encourage you to hit the "Apply" button and embark on this exciting journey with us today.,