Guest Experience Agent Including Telephones

As a Front Desk Agent at our establishment, you play a crucial role in setting the tone for our guests" experiences. Your knack for making transactions seamless, providing exceptional local insights, and anticipating our guests" needs will ensure they feel welcomed and at home from the moment they arrive. Your day-to-day responsibilities will be diverse, but primarily centered around: - Initiating memorable guest experiences with a warm and hospitable welcome - Recognizing and assisting IHG Rewards Club members and returning guests both in person and over the phone - Ensuring the check-in and check-out procedures are efficient and hassle-free - Proactively staying ahead of our guests" needs to offer personalized recommendations and anticipate requests - Serving as a reliable point of contact for our guests, addressing a range of inquiries from billing concerns to dining suggestions To excel in this role, we are looking for individuals with the following qualities: - Strong communication skills that enable you to engage with guests effectively, whether it's to address concerns or receive compliments - Effective problem-solving abilities that allow you to turn challenges into opportunities, ensuring every guest departs with fond memories - Proficiency in the local language is essential, while knowledge of additional languages is advantageous but not mandatory - Basic literacy and tech-savviness, encompassing reading, writing, fundamental math skills, and a comfort with using computers In return, we offer a supportive environment that equips you for success. You can expect a competitive salary that recognizes your hard work, along with a comprehensive benefits package aimed at enhancing your work-life balance. From a full uniform to generous room discounts and top-notch training opportunities, we provide everything you need to thrive in your role. At IHG, we foster a culture where every team member has the space to belong, grow, and contribute in a collaborative setting. We understand the importance of overall well-being in achieving optimal performance, both within and outside the workplace. Through our myWellbeing framework, we are dedicated to supporting your health, lifestyle, and overall wellness. Join our global family and embark on a rewarding journey with us. If you believe you possess the right attitude and enthusiasm for the role, even if you don't meet every single requirement listed, we encourage you to take the first step by hitting the "Apply" button. Your journey with us begins today.,