GSOC Operator

The GSOC Operator is responsible for using best practices to identify, analyze and support all incidents that are either impactful or potentially impactful to business, resources, the company brand and or its employees. This position is responsible for communicating information surrounding those incidents to leadership or personnel as appropriate. The GSOC Operator will monitor cameras and alarms, and dispatch associated security officers via telephone and radio, operate access control technology, and provide general assistance to both employees and visitors. The GSOC Operator supports regional and global headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Responsibilities:

• Responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and visitors.
• Dispatch security officers, Emergency Response Teams, facilities, police, fire and Emergency Medical Services personnel as required.
• Maintain various records of communications and events.
• Communicate and disseminate information using all technology at their disposal.
• Takes an active role in SOC related projects.
• Act as a liaison between all employees and Physical Security.
• Escalate complaints and incidents in a timely manner and unusual or suspicious activity information to the Shift Supervisor and Ops Lead if applicable.
• Accurately maintain control of all equipment in the SOC.
• Complete 'Task Work Orders" for all facility and security needs reported to security.
• Inform the Shift Supervisor of any missing, damaged, or inoperative equipment.
• Inform the Shift Lead Analyst of any deficiencies in communications, alarm, CCTV, or other systems and files appropriate corrective work orders.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs.
• Coordinate with IFM team for site-level operations and support regulatory visits & investigations.
• Coordinate Annual Risk Assessment and site/event risk assessments as per requirements
• PoC for Ground Security operations, Security Agency connects and Security & Safety incidents.
• Track and control the PM schedules, AMC Calendars, and system downtime data.

Requirements

• Have two (2) or more years of applicable experience working in a global or regional physical security operations centre.
• Advanced computer skills and proficiency.
• Above average computer hardware and software knowledge.
• Excellent verbal and written communication skills.
• Strong critical thinking, analytical and problem-solving skills.
• Self-motivated and able to work under little to no direct supervision.
• Able to work in a team environment.
• Proficiency in systems like Lenel, CCURE 9000, Honeywell, or Genetec.
• Able to multitask and manage detail-oriented tasks.
• Able to discern patterns and trends in a logical fashion.
• Able to remain calm and professional when under stress.
• Able to make sound decisions in a timely manner during crisis situations.
• Able to manage and protect highly confidential and proprietary information.