GSA front Office

Company Description

Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, operating across upscale, upper-midscale, midscale, and economy segments. With a portfolio of over 220 hotels, including more than 110 operational properties, LTHL offers exceptional service through seven distinct brands tailored to diverse guest needs. These brands include Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. Lemon Tree Hotels is supported by a dedicated team of 7,700 employees, consistently delivering a refreshingly different experience to every guest.

Role Description

This is a full-time, on-site role located in Bhopal for a GSA Front Office at Lemon Tree Hotels. The GSA Front Office will be responsible for handling phone etiquette, appointment scheduling, customer service, and receptionist duties. Daily tasks include managing guest check-ins and check-outs, addressing guest inquiries, and ensuring a high standard of service delivery.

Qualifications

• Phone Etiquette and Appointment Scheduling skills
• Proficiency in Customer Service and Receptionist Duties
• Strong Communication skills
• Excellent interpersonal and organizational skills
• Ability to work well in a team and in a fast-paced environment
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality, Business Administration, or a related field is preferred