Travel Consultant & Customer Representative Aertrip

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an expert all-round travel consultant, you have an opportunity to utilize your skills to the fullest by joining our growing team. We are looking for a friendly, hard-working individual who is ambitious, results-driven, and goal-oriented. In this role, you will be responsible for playing multiple key roles within the company, including Travel Consultant, Account Manager, Relationship Manager, Customer Service Representative, and Sales Representative/Business Development Representative. Your duties will involve travel consulting, booking, and post-travel management, as well as managing various types of customers such as Retail, Walk-ins, Counter Sales, Corporate, and Sub-agent customers. You will interact with customers to address inquiries related to customer service, sales, or technical support, handling inbound and outbound calls, emails, and chats. Additionally, you will be responsible for boosting company sales by attending sales calls, converting leads, and following up with customers. To qualify for this position, you should have a Bachelor's degree and relevant diplomas in travel management, along with an IATA Qualification/Certification. A minimum of 3 years of experience as a Travel Consultant in an IATA travel agency is required, and experience and training at airport reservation counters are considered a plus. Certifications from travel associations like TAFI, TAAI, ASTA, IATO, PATA, and UFTAA are advantageous, as well as diplomas and formal training in Customer Service. In terms of skills and abilities, you should be proficient in flights ticketing and travel reservations for both domestic and international flights using CRS systems like Amadeus, Galileo, and Sabre. You should also have a thorough knowledge of airline pricing systems, ticketing processes, identifying best travel routes, visa requirements, reinsurance, and cancellation procedures, among others. Additionally, you should be able to handle hotel reservations, understand world geography, coordinate with DMCs, and handle various types of tours and travel products. As a Customer Service Representative, you should be fluent in written and spoken English and Hindi, with additional language skills considered a plus. Proficiency in computer software, customer support systems, call center setups, and excellent interpersonal skills are essential. You should excel in customer service, be quick in understanding and solving customer problems, and handle demanding customers with patience and professionalism. As a Sales Executive, you will be responsible for managing different types of customers, generating leads, persuading customers, and maintaining a rapport with clients. You should have great negotiation skills and the ability to convey the benefits of the company effectively. Overall, as a team player, you should thrive in a dynamic and demanding environment, coordinate with internal employees, display a courteous and professional attitude, take initiative, learn and adapt quickly, maintain a positive attitude, and be willing to work in shifts.,

Posted 2 weeks ago

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Ticketing and Travel Visa Specialist Zuari Global Trading LLP

2.0 - 6.0 years

0 - 0 Lacs

goa

On-site

We are looking for a skilled and experienced Ticketing and Travel Visa Specialist to become a part of our dedicated travel and tourism team. You should have a deep understanding of ticketing procedures, travel visa requirements, and proficiency in reservation systems like Amadeus and Galileo. Your role will involve managing domestic and international flight bookings, issuing tickets, guiding clients through visa application processes, and ensuring compliance with airline policies. Your organizational skills, attention to detail, and customer-centric approach will be vital in ensuring seamless travel arrangements for our clients. Your responsibilities will include handling flight bookings using Amadeus and Galileo, issuing, reissuing, and refunding tickets, guiding clients through visa application processes, staying updated on visa policies, liaising with consulates, providing customer support, resolving travel plan issues promptly, generating travel reports, monitoring industry trends, suggesting cost-effective travel options, and undertaking any other tasks assigned by the organization. Job Requirements: - Proven experience in ticketing and travel visa processing. - Proficiency in Amadeus and Galileo reservation systems. - Strong knowledge of airline fare structures and visa requirements. - Excellent communication and interpersonal skills. - Ability to multitask and work efficiently in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Fluency in English; additional languages are a plus. - Certification in Amadeus or Galileo. - Background in travel and tourism or a related field. - Experience with group bookings and corporate travel. We Offer: - A full-time position with competitive benefits. - An exciting and collaborative work environment with opportunities for professional growth. - A commitment to delivering exceptional travel solutions. - A rapidly growing organization with effective communication channels with the management. Application Process: If you believe you have the required skills for this role, please send your resume to hr@zuarglobal.com. Our team will reach out to you shortly after reviewing your application.,

Posted 1 month ago

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Ticketing_Aviation Industry_Mumbai_3LPA Seven Consultancy

2.0 - 3.0 years

2 - 3 Lacs

Navi Mumbai, Mumbai (All Areas)

Work from Office

Book domestic and international flight tickets Assist customers with fare queries travel itinerarie refund and date change Ensure all ticket bookings are accurate and comply with airline policie Handle cancellations re-booking and fare recalculation

Posted 2 months ago

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