Greeter (Jewellery Industry)

Job Summary:

We are looking for a Greeter who is the first point of contact for customers entering the jewellery showroom. They are responsible for welcoming guests, directing them to the appropriate sales executive, and ensuring a positive first impression. This role is essential in maintaining a warm, professional, and secure showroom environment.

Key Responsibilities:

1. Customer Welcome & First Impression:

• Greet every customer entering the store with a warm, polite, and professional attitude.
• Open the door for customers and assist them as needed (e.g., elderly customers).

2. Guest Handling & Coordination:

• Identify customer needs and direct them to the appropriate sales executive or department (e.g., gold, diamond, bridal jewellery).
• Maintain a log of walk-in customers and their basic details for internal tracking.
• Manage the customer queue during busy hours and ensure timely attention.

3. Ambience & Hospitality:

• Offer refreshments (as per store policy) and ensure customers are comfortable while waiting.
• Maintain the cleanliness and presentation of the entrance and reception area.
• Manage customer footwear and other protocols if applicable (in traditional or cultural settings).

4. Security Awareness:

• Observe customer activity and report any suspicious behavior to the store security or manager.
• Ensure customer KYC procedures (if applicable) are initiated properly.

5. Communication & Coordination:

• Maintain clear communication with sales staff to reduce customer wait time.
• Coordinate with floor managers for VIP customer arrivals or appointments.

Key Skills & Competencies:

• Pleasant personality with strong interpersonal skills
• Good communication in local language + basic English or Hindi
• Groomed and professional appearance
• Patience and calm under pressure
• Basic understanding of jewellery showroom operations (training will be provided)

Qualifications:

• Minimum 12th pass; diploma or degree in hospitality or retail (preferred)
• Experience in retail, hospitality, or customer-facing roles is an advantage

Work Environment:

• Showroom/front desk area
• Standing role with extended hours during weekends/festive seasons
• Uniform/grooming standards as per company policy

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Work Location: In person