Greeter / Customer Relations Executive (CRE)

Key Responsibilities

• Customer Greeting Engagement
• Warmly welcome every customer entering the showroom.
• Maintain a professional, friendly, and courteous attitude at all times.
• Offer refreshments and assist with initial seating or direction.
• Customer Handling Coordination
• Record customer details and purpose of visit (purchase, repair, exchange, etc.).
• Direct customers to appropriate sales staff or product sections.
• Manage customer waiting time effectively.
• Handle walk-ins, appointments, and VIP customers efficiently.
• Customer Experience Management
• Ensure that every visitor receives a premium, personalized experience.
• Collect feedback on customer satisfaction and share insights with the management team.
• Handle minor complaints tactfully and escalate major issues appropriately.
• Administrative Support Activities
• Maintain visitor logs and coordinate with the sales, service, and billing teams.
• Support in promotional events, exhibitions, and special campaigns.
• Ensure cleanliness and upkeep of the reception area.
  

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