Greeter / Customer Relations Executive (CRE)

Key Responsibilities:

1. Customer Greeting & Engagement

• Warmly welcome every customer entering the showroom.

• Maintain a professional, friendly, and courteous attitude at all times.

• Offer refreshments and assist with initial seating or direction.

2. Customer Handling & Coordination

• Record customer details and purpose of visit (purchase, repair, exchange, etc.).

• Direct customers to appropriate sales staff or product sections.

• Manage customer waiting time effectively.

• Handle walk-ins, appointments, and VIP customers efficiently.

3. Customer Experience Management

• Ensure that every visitor receives a premium, personalized experience.

• Collect feedback on customer satisfaction and share insights with the management team.

• Handle minor complaints tactfully and escalate major issues appropriately.

4. Administrative & Support Activities

• Maintain visitor logs and coordinate with the sales, service, and billing teams.

• Support in promotional events, exhibitions, and special campaigns.

• Ensure cleanliness and upkeep of the reception area.