GRE (Arabic-Speaking)

• Serve as the primary point of contact for Arabic-speaking customers, addressing inquiries, concerns, and feedback through various communication channels (phone, email, in-person).
• Provide accurate and timely information to customers regarding products, services, and policies in both Arabic and English.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction and loyalty.
• Build and maintain strong relationships with Arabic-speaking customers to enhance loyalty and retention.
• Regularly follow up with customers to ensure their needs are met and their expectations are exceeded.
• Investigate and resolve escalated customer issues and complaints, working closely with internal teams to provide timely solutions.
• Keep customers informed about the status of their issues, providing updates in both Arabic and English.
• Gather customer feedback and insights to identify trends and areas for service improvement.
• Provide feedback to management on recurring customer issues, product suggestions, and potential areas for growth.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Prepare regular reports on customer service metrics, satisfaction levels, and performance targets.
• Work closely with sales, marketing, and product teams to understand customer needs and ensure a seamless experience.
• Provide input on product enhancements or service improvements based on customer feedback.

Key Skills & Qualifications:

• Language Skills: Fluent in both Arabic and English (written and spoken) is mandatory.
• Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Experience: 1-3 years of experience in customer service or customer relations, with experience dealing with Arabic-speaking clients preferred.
• Communication: Strong verbal and written communication skills in both Arabic and English.
• Customer-focused: Ability to provide excellent service and manage customer relationships in a professional manner.
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to resolve customer concerns effectively.
• Technology Proficiency: Familiarity with CRM tools, Microsoft Office Suite, and other customer service software.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Work Location: In person