Grahak Mitra

Roles and Responsibilities of Grahak Mitra:

 To educate customers to utilize services available through self-service channels.

 To convince, help and support the customers in giving feedback for services availed.

 Providing first level assistance to visitors/customers at the Branch. Ensuring customers are

provided necessary assistance in transacting the business and overseeing the employee’s

response to customers.

 Reducing cost and staff workload by migrating customers to alternate channels / digital

channels like ATM, ADWM, INB, etc.

 Increasing sales focus by making available information on various products and services of

the Bank to customers/visitors.

 Ensuring HNI / Wealth / Premier customers are given proper attention/recognition while

handling and priority in service.

 Making available product information brochures, forms, applications, etc. to

visitors/customers.

 Helping less tech-savvy customers in using alternate and digital channels and providing

necessary guidance for adoption. Directing them to the concerned counter/officer in case of

need.

 Keeping an eye on the waiting hall to ensure that no customer remains unattended and

proactively helping them in conducting the required transactions (e.g. provide them with

necessary forms that need to be filled before they reach the counter).

 Suggesting customers regarding the facility of Toll-free numbers / Call Centre /

WhatsApp Banking for account balance-related information and other requirements related

to ATM / INB / Account Statements, etc.

 Direct customers to the concerned officer for cross-selling of products and services.

 In addition, Grahak Mitra should have basic operational knowledge of ATM, ADWM, INB,

UPI, and other digital products.

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹300,000.00 per year

Benefits:

• Provident Fund

Experience:

• Customer support: 1 year (Required)
• Banking: 1 year (Required)

Location:

• Jammu, Jammu and Kashmir (Required)

Work Location: In person