Graduate Analyst - Deskside & Technology Support

AtkinsRéalis

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

it services computer science engineering services construction project management training diagnostics consulting manager technology workflow technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Deliverables
Excellent verbal and written communication.
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, Printers etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7) as and when needed
Travel expected to other offices in Bangalore
Full time On-site availability required.

Roles & Responsibilities:

Manage IT Asset and configuration (CI / CMDB) management Processes
Deploy / Image Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
Typically provides technical support for Internal and External customers
Support the Senior Desk Side team and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities.
Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary
Provide weekly/daily reports/time Health checks and updates on current issues
Full-time On-site availability required.

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