GOC IT Infrastructure Operations Specialist

Key Responsibilities

Server Management (Windows/Linux)

• Incident Resolution: Resolve server-related incidents (Windows/Linux), ensuring timely and accurate fixes according to SLAs.

• Monitoring & Maintenance: Perform routine system monitoring, maintenance, and troubleshooting of server environments.

• Vendor Coordination: Work with vendors for hardware or software-related support and ensure swift resolution of issues.

• Knowledge Sharing: Act as the primary point of contact for knowledge sharing within the India team regarding server management best practices and troubleshooting.

• Documentation: Maintain comprehensive records of server-related issues, resolutions, and vendor interactions.

• Linux and Windows Virtualization

Storage Management (SAN/NAS)

• Hardware Troubleshooting: Diagnose and resolve SAN cabling and hardware issues with minimal downtime.

• Vendor Coordination: Manage vendor relationships, including part replacements and RMA processes for storage hardware.

• Escalation Handling: Identify and escalate complex or critical issues to the next support tier or management as necessary.

• Incident Management: Investigate and resolve storage-related incidents, ensuring follow-up on escalated issues.

• Knowledge Sharing: Lead knowledge transfer sessions and ensure smooth communication with remote teams about SAN switches and storage systems.

• Documentation: Keep detailed records of storage incidents, resolutions, and vendor interactions.

FTS Collaboration

• Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.

• Maintain a high level of professionalism and reliability while working in a rotational shift environment, covering multiple time zones.

• Cooperate closely with server, network, and database teams to provide integrated solutions and support.