Roles and Responsibilities:

As part of these, you will drive the following:

• Lead a teamresponsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
• Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
• Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
• People Development:Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.

Bring your best skills forward to excel at therole:

• Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project
• Good understanding of contact center technologylandscape.
• An understanding of AWS Cloud platform and services with Solution architectskills.
• Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc
• Deep functional and technical understanding of APIs and related integrationexperience
• Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
• Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
• Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
• Excellent communicationsskills
• Strong program management / people managementskills

• Project Delivery:Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities