Gloplax Solutions

Position Objective The Client Services Team Leader aims to drive operational excellence by implementing strategic initiatives that optimize service delivery, enhance efficiency, and align with business objectives, ensuring the Client Services Team is meeting and exceeding SLA requirements. The Client Services Team Leader is responsible for mentoring and development of staff members and the improvement of productivity and accuracy of work output. Key Responsibilities Operations Management Lead and manage the Shared Service Centre (SSC) team, ensuring smooth day-to-day operations. Oversee, onboarding, compliance, and lifecycle management for contingent workforce clients. Ensure service levels (SLAs) and key performance indicators (KPIs) are met and continuously improved. Drive operational excellence, process automation, and continuous improvement initiatives. Act as an escalation point for complex issues, providing guidance and resolution strategies. Developing and mentoring the Client Services Team that drive results. Stakeholder & Client Management Work closely with the UK/US/EU Client Services teams to align SSC functions with global service delivery standards. Serve as the key contact for internal and external stakeholders, ensuring excellent customer service. Collaborate with HR, Finance, and Compliance teams to ensure adherence to regulatory and company policies Service Delivery Drive operational performance excellence within the Shared Services team and monitor performance of the team against defined performance/quality standards Establish KPIs and metrics to measure the performance of shared services functions Generate regular reports and dashboards to track performance, identify trends, and make data-driven decisions Drive ongoing improvements through standardizing, automating, and consolidating processes. Identify problem areas in service delivery processes and recommend solutions Implement quality assurance processes and initiatives to enhance service delivery and customer satisfaction. Process Improvement & Compliance Monitor and ensure compliance with local and international employment laws and payroll regulations. Develop and implement best practices to enhance SSC efficiency and accuracy. Identify opportunities for automation and technology integration to improve service delivery People Management & Development Mentor and coach team members, fostering a high-performance culture. Conduct regular training sessions to enhance team expertise in payroll, compliance, and workforce solutions. Manage resource planning, performance appraisals, and team engagement initiatives. Qualifications & Experience Bachelors degree, or equivalent, in Business Administration, Management, Accounting or a related field. Overall 10 + year of experience with at least 5 years of experience in a similar role, preferably within a shared service center or client services environment. Experience in managing teams and overseeing operations is crucial. Strong knowledge of contingent workforce compliance, and employment regulations. Familiar with RPA, automation, or process improvement methodologies (Lean, Six Sigma) advantageous Key Capabilities . Operational Excellence: Drives continuous improvement by implementing strategic initiatives that enhance efficiency, optimize workflows, and align service delivery with business objectives. Excellent Communication and Interpersonal Skills: Demonstrates clear and effective written and oral communication, tailoring messages to different stakeholders while maintaining professionalism and confidentiality to effectively manage client interactions and team dynamics. Excellent Stakeholder Management Skills: Builds and maintains strong relationships with internal and external stakeholders, addressing their needs and concerns while ensuring alignment with organizational objectives. Good Computer Proficiency: competent in various software tools, including HRMS, ERP systems (e.g., SAP, Workday, ADP), and Microsoft Office Suite. Organized and Detail-Oriented: Strong organizational skills with exceptional attention to detail, ensuring accuracy and compliance in all tasks and maintaining data integrity. Exceptional Problem-Solving, Analytical, and Decision-Making Ability: Skilled in identifying and resolving issues through analysis and critical thinking, making informed, data-driven decisions. Collaborative and Independent: Capable of working autonomously and within teams, contributing to both individual and collective objectives, while adapting to different work styles. Self-Motivated and Resourceful: Proactively identifies issues, manages time effectively, and maintains productivity with minimal supervision, ensuring task completion within deadlines. Strong Work Ethic with Urgency: Demonstrates a sense of urgency and dedication to meeting deadlines and maintaining high standards of quality, even under pressure. Robust Leadership Style: Leads by example, motivating and guiding team members to achieve goals, fostering a collaborative environment, and developing others through coaching and mentorship.

Job Duties and Responsibilities Primary (what they do 90% of the time) Strategic HR Leadership : Serve as a strategic partner to executive leadership, aligning HR strategies with overall business objectives and providing expert counsel on organizational design, workforce planning, and talent management strategies to support long-term growth. Executive-Level Advisory: Provide trusted advice and counsel to senior leaders on a wide range of people-related issues, including leadership effectiveness, organizational change, complex employee relations matters, and high-level talent decisions, influencing key business decisions. Talent Management & Development: Lead and oversee comprehensive talent management strategies, including executive coaching, leadership development programs, high-potential identification, succession planning for critical roles, and workforce planning initiatives to build a robust leadership pipeline. Change Management Leadership: Lead and champion large-scale change initiatives, providing strategic direction, developing comprehensive communication plans, and ensuring successful implementation and adoption across the organization. Performance Management & Development: Oversee and provide managers and employees with tools and training to handle performance management, ensuring alignment with business objectives, fostering a culture of continuous feedback, address underperformance or misconduct through structured processes, such as coaching, disciplinary actions, or development plans. Employee Engagement & Culture: Develop and drive innovative employee engagement strategies that foster a positive, inclusive, and high-performing work environment. Collaborate with leaders to design and implement initiatives that improve engagement and reduce turnover. Data-Driven Decision-Making: Leverage HR data and analytics to identify trends, insights, and opportunities for improvement. Develop and implement metrics-driven solutions, programs, and policies that support business objectives and enhance organizational effectiveness. Compensation and Benefits Strategy: Provide input on executive compensation and benefits strategies, ensuring alignment with market practices and internal equity. Compliance and Risk Management: Ensure HR policies and practices comply with all applicable labor laws and regulations. Proactively identify and mitigate HR-related risks. Industry Best Practices: Remain current on industry trends, emerging technologies, and best practices in HR, proactively identifying and implementing innovative solutions to enhance organizational effectiveness and maintain a competitive edge. Employee Relations: Be a strategic advisor to leaders and managers, offering guidance on resolving complex employee issues to handle workplace conflicts, grievances, and disputes effectively to maintain a collaborative environment. Unique Knowledge & Skill Requirement: Strategic HR Expertise: Develops and implements HR strategies aligned with business goals. Executive Presence: Confidently influences C-suite, provides strategic counsel, builds strong relationships. Business Acumen: Strong business, financial understanding; translates needs into HR strategies. Change Leadership: Leads and manages large-scale organizational change initiatives successfully. Problem-Solving: Strong analytical skills, identifies root causes, develops data-driven solutions. Communication: Excellent communicator; conveys complex information to diverse audiences clearly. Integrity: Handles confidential information with discretion and the utmost integrity. Large-Scale HR Operations : Proven experience managing HR in organizations of 1500-2000 employees Please note that we would be collecting certain information relating to you while applying to the role. You are requested to go through the Candidate Privacy Notice (https://gloplax.com/?page_id=3) to understand the data that we collect, how that data would be used, and handled through the application process.

Position Objective The Bank Reconciliation & Allocation Specialist aims to ensure the accurate and timely reconciliation of bank accounts and allocation of cash receipts across multiple regions and business entities. The Bank Reconciliation & Allocation Specialist is responsible for performing daily reconciliations, allocating payments to customer accounts, resolving discrepancies, maintaining data integrity within Certinia, and providing clear, professional support to internal teams and external customers. Key Responsibilities Daily Bank Reconciliations Perform daily reconciliations for all 150 customer bank accounts across 14 entities and bank accounts, ensuring that all transactions are accurately matched and reconciled within Certinia. Investigate and resolve any unreconciled items promptly, including unapplied cash, unmatched debits/credits, and bank errors. Proactively identify and escalate long-outstanding or complex reconciliation issues to the relevant finance team members or management. Cash Receipt Allocation Accurately allocate high volumes of cash receipts (from approximately 1700 invoices per month) to customer debtor accounts based on remittances received. Liaise directly with customers or internal account management teams to obtain clear remittance advice when necessary. Process cash allocations efficiently, ensuring the correct invoice matching and timely update of customer accounts in Certinia. Handle partial payments, overpayments, and underpayments, ensuring proper accounting treatment and communication. Certinia System Management Utilize Certinia (formerly FinancialForce) as the primary finance system for all bank reconciliation, cash application, and debtor management activities. Leverage Certinia's functionalities to import bank statements, automate matching where possible, and process manual allocations. Ensure all data entry and transaction processing within Certinia adheres to established procedures and policies. Identify opportunities for system improvements or automation within Certinia to enhance efficiency in cash management. Query Resolution and Communication Serve as a key point of contact for internal and external queries related to cash receipts and bank transactions. Communicate effectively with customers, internal finance teams (e.g., Billing, Accounts Payable, Management Accounting), and account management to resolve payment discrepancies and ensure accurate ledger entries. Maintain clear and concise records of all communications and resolutions. Reporting and Analysis Prepare daily, weekly, and monthly cash reports and reconciliation summaries for management. Assist with month-end and year-end closing procedures related to bank and accounts receivable reconciliations. Contribute to the identification of trends in unallocated cash or reconciliation issues, providing insights to improve processes. Process Improvement and Controls Adhere strictly to internal controls and company policies related to cash handling and reconciliation. Continuously seek opportunities to improve the efficiency and accuracy of bank reconciliation and cash allocation processes. Assist in documenting processes and procedures for cash management. Compliance & Best Practices Adhere to company policies, accounting standards, and regulatory requirements. Maintain confidentiality of financial and sensitive data Qualifications & Experience Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred). Minimum 2 years experience in a similar role, with a strong focus on high-volume bank reconciliations and cash allocations/accounts receivable. Demonstrable experience with Certinia (formerly FinancialForce) is essential. Experience working with multiple entities, bank accounts, and high invoice volumes is critical. Background in workforce management, staffing, or services-based companies is advantageous. Key Capabilities Exceptional attention to detail and accuracy: Maintains high standards of precision in processing and reviewing financial information, ensuring records remain accurate and reliable. Strong analytical and problem-solving skills: Evaluates data to identify discrepancies, determine root causes, and implement effective solutions. Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas, pivot tables, and other functions to analyse, interpret, and present financial data. Excellent organisational and time management skills: Manages high workloads efficiently, prioritising activities to meet strict deadlines without compromising quality. Strong communication and interpersonal skills: Engages effectively with colleagues, customers, and stakeholders to clarify information and resolve queries. Ability to work independently and proactively: Takes initiative, manages own workload, and seeks opportunities to improve processes and workflows. High degree of integrity and discretion: Handles sensitive information with professionalism and in line with organisational policies and compliance standards.

Position Objective The Management Accountant aims to deliver accurate, timely, and insightful management accounts for assigned entities, ensuring all financial transactions are correctly recorded, analysed, and reported to support compliance and informed decision-making. The Management Accountant is responsible for overseeing all areas of financial reporting and analysis, managing payments to contractors and suppliers, and ensuring processes align with accounting standards, financial policies, and organisational objectives. Key Responsibilities Financial Reporting & Analysis Prepare accurate monthly management accounts for assigned entities, including profit and loss statements, balance sheets, and cash flow reports. Perform variance analysis against budgets and prior periods, providing clear explanations for significant differences. Prepare financial commentaries and presentations to support senior management in strategic decision-making. Transaction Processing & Reconciliations Record and post financial transactions accurately, ensuring correct allocation to accounts in line with accounting standards. Complete timely balance sheet reconciliations, including accruals, prepayments, intercompany balances, fixed assets, and bank reconciliations. Ensure all transactions comply with IFRS/GAAP, tax requirements, and internal financial policies. Accounts Payable & Contractor Payments Manage payments to contractors and suppliers, ensuring timeliness, accuracy, and compliance with agreements. Collaborate with the Billing Specialist to ensure contractor self-bills are processed and paid correctly. Systems & Process Management Act as a key user of Certinia, leveraging system capabilities for reporting, financial control, and process improvements. Identify and escalate system issues, contributing to testing and enhancement projects. Budgeting, Forecasting & Compliance Assist in annual budgets and periodic forecasts for operational expenses and overheads. Provide financial data and insights to budget holders to support effective cost management. Prepare and submit VAT returns in accordance with local regulations. Support internal controls, audit processes, and compliance activities. Continuous Improvement Identify opportunities to improve efficiency and accuracy in reporting, transaction processing, and accounts payable. Contribute to the development and implementation of new procedures and financial systems. Qualifications & Experience Bachelors degree in Finance, Accounting, Business Administration, or a related field. Professional qualification such as ACCA, CIMA, or ACA is highly desirable. 3–4 years’ experience in a management accounting or similar finance role essential. Demonstrable experience in preparing full management accounts and managing accounts payable cycles. Proven experience with Certinia (formerly Financial Force) as a core finance system is essential. Experience in workforce management, staffing, or human capital services is advantageous. Key Capabilities Strong understanding of accounting principles and financial reporting: Applies in-depth knowledge of IFRS/GAAP and best practices to ensure accuracy, compliance, and transparency in all financial outputs. Excellent analytical and problem-solving skills: Evaluates complex financial data, identifies trends or discrepancies, and develops effective solutions while maintaining a high level of accuracy and attention to detail. Advanced proficiency in Microsoft Excel: Utilises advanced functions, financial modelling techniques, and data analysis tools to prepare reconciliations, analyse trends, and support decision-making. Excellent communication and interpersonal skills: Conveys financial information clearly and confidently to both finance and non-finance stakeholders, adapting style to audience needs. Ability to work independently and collaboratively: Operates effectively both as a self-starter and as part of a team, contributing to shared objectives in a fast-paced, dynamic environment. Strong organisational and time management skills: Manages multiple priorities effectively, ensuring deadlines are met without compromising quality or accuracy. High level of integrity, professionalism, and discretion: Handles sensitive and confidential information responsibly, upholding ethical standards and company policies. Behavioural Expectations Behaviour must always be consistent with all company policies, procedures, and the Global Core Values : We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun. We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow. We are Honest: We keep our promises and act with integrity. We do the right thing. We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems. We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team. We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

Position Objective The Query Management Analyst aims to ensure the timely, accurate, and professional handling of queries, from initial logging through to resolution and reporting. The Query Management Analyst is responsible for monitoring and prioritising incoming queries, coordinating with relevant teams to resolve issues, maintaining accurate records, producing performance reports, and contributing to process improvements that enhance efficiency and stakeholder satisfaction. Key Responsibilities Query Logging & Prioritisation Monitor, log, and track all incoming queries in Salesforce and Certinia, ensuring accurate and complete records for every case. Categorise and prioritise queries according to urgency, potential business impact, and agreed service level agreements (SLAs). Ensure consistent use of query categories, codes, and statuses to enable accurate reporting and performance tracking. Issue Resolution & Stakeholder Coordination Liaise with internal teams, offshore partners (including India), and external stakeholders to gather the necessary information for resolving queries. Maintain clear, timely, and professional communication throughout the query lifecycle, providing regular updates to stakeholders. Escalate complex, high-impact, or recurring issues to the appropriate department or manager, ensuring they are addressed promptly. Knowledge Management & Documentation Record detailed query resolutions and update internal knowledge bases, FAQs, and documentation to support future reference and faster resolution times. Maintain accurate and accessible records of all communications, actions, and outcomes associated with each query. Share insights and resolution strategies with the wider team to support training, onboarding, and continuous learning. Reporting & Analysis Generate and maintain reports on query volumes, categories, resolution times, and SLA compliance for management review. Analyse data to identify recurring query patterns or process bottlenecks and propose practical solutions to address them. Support management in using query analysis to inform operational decision-making and process improvements Process Improvement & Support Identify opportunities to improve query handling efficiency, including workflow changes, automation opportunities, and system enhancements. Support the onboarding and training of new team members, sharing knowledge and best practices to ensure consistent service delivery. Assist with month-end processes and related reconciliations as needed, ensuring query-related items are resolved or documented before close. Qualifications & Experience Bachelors degree in Business Administration, Information Systems, or a related field (preferred) 13 years experience in query management, customer service, or operations support roles. Demonstrable experience with Salesforce is essential. Experience working with offshore or cross-cultural teams is an advantage. Experience in workforce management, staffing, or services environments is desirable. Key Capabilities High attention to detail and accuracy: Maintains precision in all work, ensuring outputs are complete, correct, and compliant with required standards. Strong communication and interpersonal skills: Communicates clearly and professionally with a variety of stakeholders, building effective working relationships. Excellent organisational and time management skills: Plans and prioritises tasks effectively to meet deadlines while sustaining high-quality standards. Analytical and problem-solving mindset: Gathers and evaluates information to identify issues, develop solutions, and improve processes. Proficiency in relevant systems and tools: Confident in using business software and applications to manage information, produce reports, and support decision-making. Collaborative and proactive approach: Works effectively with colleagues to achieve shared objectives, anticipating challenges and addressing them early. Adaptability and resilience: Performs effectively in a fast-paced, changing environment, adjusting priorities while maintaining professionalism. Behavioural Expectations Behaviour must always be consistent with all company policies, procedures, and the Global Core Values : We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun. We are Adaptable: We dont back down from change. By embracing it, we have an opportunity to learn and grow. We are Honest: We keep our promises and act with integrity. We do the right thing. We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers problems. We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team. We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

Position Objective The Payroll Specialist aims to ensure accurate, timely, and compliant payroll delivery for contractors and internal employees across multiple regions. The Payroll Specialist is responsible for collaborating with internal departments and local partners to maintain payroll accuracy, processing regular payroll cycles, performing monthly reconciliations, resolving payroll queries, and contributing to continuous improvement initiatives, in line with global processes and regulatory requirements. Key Responsibilities Payroll Process Process weekly, fortnightly and monthly payroll runs for contractors and employees. Validate timesheet data and ensure correct application of pay rates, deductions, and tax codes. Ensure compliance with local labour laws and tax regulations across multiple jurisdictions. Coordinate with HR and Operations to ensure accurate employee and contractor records. Perform monthly payroll reconciliations to ensure accuracy and completeness of payroll data. Contractor Payments Manage contractor payment cycles, ensuring timely and accurate disbursement. Ensure correct application of tax withholdings and deductions. Maintain records of contractor payments and support reconciliation with billing data. System Management Act as a super user of the payroll systems. Identify and escalate system issues, and contribute to testing and enhancement of payroll functionalities. Ensure data integrity across payroll systems and support integration with finance and HR platforms. Compliance & Auditing Ensure payroll processes adhere to internal policies and external regulatory requirements. Ensure timely and accurate remittance of all tax payments to relevant local authorities Support internal and external audits by preparing payroll reports and documentation. Maintain confidentiality and security of payroll data. Stakeholder Support Respond to payroll-related queries from contractors and employees with professionalism and clarity. Collaborate with Finance, HR, and Operations to resolve discrepancies and improve payroll accuracy. Provide guidance on payroll policies and procedures. Reporting & Analysis Generate payroll reports for management, including summaries of payments, deductions, and tax filings. Assist with month-end and year-end payroll close activities. Contribute to payroll process documentation and improvement initiatives. Compliance & Best Practices Adhere to company policies, accounting standards, and regulatory requirements. Maintain confidentiality of financial and sensitive data Qualifications & Experience Bachelors degree in Finance, Accounting, Business Administration, or related field (preferred). Minimum 3 years experience in payroll processing or a related finance role, ideally within the workforce management, staffing, or human capital services sector. Strong knowledge of payroll regulations across EMEA region, with particular expertise in the UK & Ireland. Experience with Dayforce and Salesforce systems is advantageous. Key Capabilities High attention to detail and accuracy: Maintains precision in processing and reviewing financial information, ensuring outputs are accurate, compliant, and error-free. Strong understanding of payroll principles and compliance: Applies knowledge of relevant processes, statutory requirements, and regulations to ensure accurate and lawful outcomes. Excellent communication and interpersonal skills: Communicates clearly and professionally with a range of stakeholders, providing accurate information and resolving queries effectively. Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas, pivot tables, and data analysis tools to manage information, prepare reports, and support reconciliation activities. Ability to manage multiple priorities and meet deadlines: Organises and prioritises work effectively to deliver on time while maintaining high standards. Professional integrity and discretion: Handles sensitive information with confidentiality, adhering to data protection regulations, company policies, and ethical standards. Behavioural Expectations Behaviour must always be consistent with all company policies, procedures, and the Global Core Values : We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun. We are Adaptable: We dont back down from change. By embracing it, we have an opportunity to learn and grow. We are Honest: We keep our promises and act with integrity. We do the right thing. We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems. We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team. We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

Position Objective The Billing Specialist aims to deliver accurate, timely, and compliant billing services that ensure financial integrity, strengthen client relationships, and support the operational success of our Finance Team. The Billing Specialist is responsible for managing the end-to-end invoicing and self-billing process, maintaining data accuracy across systems, resolving discrepancies, producing insightful billing reports, and providing professional, solution-focused support to clients, contractors, and internal stakeholders. Key Responsibilities Customer Invoicing Generate accurate invoices based on approved timesheets via the Salesforce billing engine & ERP system Validate timesheet data and resolve discrepancies with internal teams. Apply correct billing rates, discounts, and tax rules per client contracts. Ensure contractual billing terms are reflected in all invoices. Distribute invoices through agreed channels (email, portal, etc.). Contractor Self-Billing Create timely and accurate self-bills for contractors using approved timesheet data. Apply correct rates, deductions, and tax withholdings in line with agreements and regulations. Ensure proper distribution and record-keeping of self-bills. Salesforce Billing Operations Serve as a super user of Salesforce for billing-related tasks. Operate the custom billing engine to process timesheets and generate billing documents. Escalate system issues and contribute to ongoing improvements and testing. Data Reconciliation & Accuracy Reconcile external timesheet systems with Salesforce data. Conduct regular audits to ensure billing accuracy. Investigate and resolve discrepancies professionally and efficiently Stakeholder Support Address billing queries from clients and contractors with clarity and professionalism. Support payment reconciliation and resolve application issues. Maintain high standards of customer service in all interactions. Reporting & Analysis Produce billing reports (e.g., outstanding invoices, trends, payment summaries). Support month-end and year-end close activities. Contribute to documentation and process improvement initiatives. Compliance & Best Practices Adhere to company policies, accounting standards, and regulatory requirements. Maintain confidentiality of financial and sensitive data Qualifications & Experience Bachelors degree in finance, Accounting, Business Administration desirable At least 3 years experience working in similar billing or finance roles, ideally in workforce management, staffing, or human capital services sectors. Proven experience using Salesforce for billing operations. Certinia (formerly Financial Force) experience would be advantageous Familiarity with timesheet systems and contractor self-billing processes is highly desirable Key Capabilities High attention to detail and accuracy: Maintains precision in processing and reviewing financial information, ensuring outputs are error-free and compliant with relevant requirements. Strong analytical and problem-solving skills: Interprets data to identify trends, discrepancies, and opportunities for process improvements. Excellent written and verbal communication skills: Communicates clearly and professionally with a variety of stakeholders, ensuring information is accurate, timely, and easy to understand. Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas, pivot tables, and data analysis tools to manage information, generate reports, and support decision-making. Ability to manage multiple priorities in a fast-paced environment: Organises and prioritises tasks effectively to meet deadlines while maintaining high-quality standards. Professional integrity and discretion: Handles sensitive information responsibly, maintaining confidentiality and adhering to organisational policies and ethical standards. Behavioural Expectations Behaviour must always be consistent with all company policies, procedures, and the Global Core Values: We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun. We are Adaptable: We dont back down from change. By embracing it, we have an opportunity to learn and grow. We are Honest: We keep our promises and act with integrity. We do the right thing. We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems. We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team. We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

Position Objective The Assistant Management Accountant aims to support the delivery of accurate, timely, and reliable financial reporting and analysis, contributing to effective decision-making and the smooth running of finance operations. The Assistant Management Accountant is responsible for assisting with the preparation of management accounts, processing and reconciling financial transactions, maintaining financial controls, and supporting wider team activities in line with accounting standards and organisational policies. Key Responsibilities Financial Reporting & Analysis Assist in the preparation of monthly management accounts, including profit and loss, balance sheet, and cash flow reports. Support variance analysis and help prepare financial commentaries for internal stakeholders. Contribute to budgeting and forecasting activities by providing data and analysis. Provide financial data and insights to support budget holders in monitoring and controlling departmental spend. Support senior finance staff with ad hoc reporting, analysis, and project work as required. Transaction Processing & Reconciliations Process operational and administrative expense transactions, ensuring correct coding and allocation. Perform reconciliations for bank accounts, intercompany balances, accruals, and prepayments. Assist with contractor self-billing and supplier payment processes in collaboration with the Billing team. Prepare and post recurring and adjusting journal entries to support accurate month-end and year-end close. Systems & Records Management Maintain accurate financial records in Certinia (FinancialForce). Support the production of system-based reporting and data integrity checks. Compliance & Audit Support Help prepare VAT returns and ensure compliance with local tax regulations. Support external audit processes by preparing documentation and responding to queries. Assist in maintaining strong internal controls within accounting processes, ensuring compliance with company policies and procedures. Process Improvement Identify opportunities to improve financial processes, controls, and reporting efficiency. Qualifications & Experience Bachelors degree in Finance, Accounting, Business Administration, or related field preferred. Part-qualified or actively studying towards ACCA, CIMA, or ACA essential 2-3 years experience in a similar finance or accounting role Experience with Certinia (formerly FinancialForce) is highly desirable Exposure to workforce management, staffing, or human capital services is advantageous. Key Capabilities Solid understanding of accounting principles and financial reporting: Applies foundational knowledge of accounting standards and reporting practices to ensure accuracy and compliance in financial outputs. Proficient in Microsoft Excel: Confident in using functions such as pivot tables, lookups, and basic modelling to analyse data, prepare reports, and support decision-making. Strong attention to detail and accuracy: Maintains precision in processing, reviewing, and presenting financial information to ensure reliability and integrity of records. Good communication skills: Conveys information clearly and collaborates effectively with colleagues across functions, contributing to productive working relationships. Organised and able to manage multiple tasks: Prioritises workload effectively to meet deadlines and deliver high-quality outputs in a structured and timely manner. Professional integrity and proactive approach to learning: Acts with discretion and responsibility in handling information, while actively seeking opportunities to develop knowledge and skills. Behavioural Expectations Behaviour must always be consistent with all company policies, procedures, and the Global Core Values : We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun. We are Adaptable: We dont back down from change. By embracing it, we have an opportunity to learn and grow. We are Honest: We keep our promises and act with integrity. We do the right thing. We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers problems. We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team. We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.

Job Duties and Responsibilities Executive Support: Support senior executives with their calendar management, preparing standard correspondence, and general office administration Handle sensitive information with the utmost discretion and integrity. Serve as the primary point of contact for coordination between internal and external stakeholders. Prepare and manage travel-related expense reports and reimbursements of the senior executives. Office Administration & Operations: Coordinate and manage logistics for both domestic and international travel, meetings, and conferences. Provide travel support for visiting clients and external partners. Facilitate visa processing for both employees and international clients. Meeting & Event Coordination: Provide comprehensive support for various meetings, including scheduling, preparing materials, and coordinating visitor logistics. Assist in the planning and execution of special events and meetings involving external agencies and partners. Required Skills & Qualifications:Experience: Proven experience as an Administrative Assistant, or in a similar role supporting senior management. Familiarity with the travel industry, including booking with airlines, hotels, and ground transportation. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Aptitude for learning new software and tools. Core Competencies: Communication: Excellent verbal and written communication skills with a professional and confident demeanor. Ability to interact effectively with all levels of the organization and external contacts. Attention to Detail: Meticulous and thorough approach to all tasks, ensuring accuracy in scheduling, data entry, and documentation. Problem-Solving: Ability to anticipate challenges, adapt to changing priorities, and find effective solutions in a fast-paced environment. Time Management: Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently. Confidentiality: Demonstrated ability to handle sensitive and confidential information with discretion.

Position Objective: The Service Delivery Advisor aims to deliver and optimise the onboarding and lifecycle management processes for clients, suppliers, and contractors, and is responsible for maintaining compliance, operational efficiency, and stakeholder satisfaction by delivering accurate, timely, and collaborative support across all key processes. Key Responsibilities Client Onboarding Lead the setup of client accounts and project records to enable smooth engagement from day one. Validate agreements, documentation, and statutory requirements to ensure full compliance. Coordinate with Finance for accurate billing cycles and system setup. Establish safe and compliant worksites, applying appropriate contract templates and managing required notifications. Client Lifecycle Support Deliver timely and accurate reporting to clients and the Front Office, including preparation of Quarterly Business Review (QBR) packs. Monitor client performance metrics, providing insights that support client satisfaction and continuous improvement. Manage workload via dashboards and performance reporting, ensuring adherence to agreed service levels. Supplier Onboarding Oversee supplier due diligence, including compliance and credit checks, to maintain high governance standards. Ensure accurate supplier setup, fee validation, and alignment with company policy and finance requirements. Maintain up-to-date and compliant supplier records to support operational readiness. Contractor Onboarding Manage contractor cases end-to-end, from initial request through to contract execution, ensuring SLA compliance. Oversee background checks, worker classification, and health and safety requirements in line with regulatory standards. Coordinate accurate registration, compliance validation, and payroll setup to ensure contractors are ready to work without delay. Safeguard accuracy of billing, statutory compliance, and contract execution for every engagement. Timesheets & Expenses Monitor timesheet and expense submissions, ensuring completeness, accuracy, and escalation where required. Validate statutory payments and deductions, coordinating with payroll and finance teams to ensure liabilities are correctly managed. End Date Management & Extensions Proactively manage contract end dates, coordinating extensions, amendments, or offboarding to maintain compliance and continuity. Review and process change requests, ensuring updated compliance requirements are met. Oversee documentation and system updates to support accurate contract management. Offboarding Manage offboarding processes for contractors and workers in cases of resignation, transition, or completion. Ensure timely closure of records, coordination with the Front Office, and compliance with all reporting requirements. Query Management Act as a key point of contact for queries from clients, contractors, and suppliers. Allocate and manage cases through dashboards, ensuring resolution within SLA and escalation when required. Provide high-quality service to all stakeholders through effective communication and case management. Qualifications & Experience Bachelors degree, or equivalent, in a related business subject (desirable) Relevant experience gained in a recruitment or HR setting Customer service or service industry experience Knowledge of benefits and employment law (preferred) Key Capabilities Positive and proactive mindset: Demonstrates enthusiasm, a can-do attitude, and a willingness to take on challenges in a dynamic work environment. Excellent communication skills: Exhibits strong written and oral English communication, with the ability to convey information clearly and effectively. Good computer proficiency: Competent in the use of Microsoft Office Suite. Organized and detail-oriented: Strong organizational skills, process orientated, and keen attention to detail is essential for ensuring accuracy. Eager to learn and grow: Displays a genuine desire for continuous learning and professional development in a fast-paced, evolving environment. Collaborative and independent: Able to work autonomously when necessary, while also being an effective team player, contributing to group objectives and supporting colleagues as needed. Self-motivated and resourceful: Shows initiative, with the ability to prioritize tasks, manage time effectively, and maintain a high level of productivity with minimal supervision. Strong work ethic with urgency: Demonstrates a sense of urgency and dedication in meeting deadlines and accomplishing work tasks, while maintaining a high standard of quality. Behavioural Expectations Behaviour must always be consistent with all company policies, procedures, and the Global Core Values : We are a Family: We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun. We are Adaptable: We dont back down from change. By embracing it, we have an opportunity to learn and grow. We are Honest: We keep our promises and act with integrity. We do the right thing. We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers problems. We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team. We are Accountable: We take responsibility for our work. By taking ownership, we deliver results.