Global Maintenance Support Engineer

3 - 5 years

3 - 12 Lacs

Posted:3 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Review the software and hardware issues reported via SNOW ticket tool and service requests from the site point of contact or Global Security Operation Center (GSOC).
  • Identify technical issues, escalate to security integrators or relevant stakeholders, and keep the site point of contact informed.
  • Validate the work done by the security integrators.
  • Capture the security integrators response time taken to resolve the issue and if any spare parts were used.
  • Execute periodic updates for the NVRs and Lenel ISCs in the region.
  • Follow up requests from site point of contacts such as masking or mute the alarms, validate requests whether it is appropriate. Capture these requests via SNOW.
  • Keep track on the warranty of all equipment for all sites.
  • Escalate unresolved issues to the Security Consultant in the region that requires their attention.
  • Maintain monthly/quarterly metrics of the service requests in the region.
  • Assist the Global Engineering team on improvement initiatives such as to upgrade the firmware of the current system and operating systems as part of Global maintenance deliverables.
  • Support other regions on critical maintenance issues during Asia business hours.
  • Oversee and support preventive maintenance and power shutdown support work in the region, which will require working on weekends.
  • All other duties, as assigned.

Qualifications

Bachelor's degree with three to five years of experience in security systems related fields.

  • Effective English written and verbal communication skills.
  • Knowledge of biometrics, Lenel, Milestone, and other access control/CCTV systems.
  • Knowledge of region regulations, legislation, and local norms, preferred.
  • Strong organizational skills with an ability to prioritize.
  • Able to interact effectively with stakeholders, colleagues, and influencers across diverse cultures.
  • Able to analyse complexities or ambiguities and establish appropriate next steps.
  • Able to manage multiple tasks simultaneously with competing priorities and deadlines.
  • Serve as an effective team member.
  • Able to maintain professional composure when dealing with unusual and stressful circumstances.
  • Computer skills; Microsoft 365 and IT principles.

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Pinkerton

Security Services

Alexandria

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