Global E-Invoicing Operations Analyst

Job Title: Global E-Invoicing Operations Analyst

Employment Type:

Global E-Invoicing Operations Analyst

Key Responsibilities:

• Triage and resolve

  e-invoicing ingestion issues reported by internal teams or external customers.

• Monitor

  the e-invoicing solution performance, especially during the project Hypercare period, to proactively identify and resolve problems.

• Classify and log

  issues in ServiceDesk or Jira based on input from project teams or customers.

• Escalate

  unresolved or critical issues to Solution Architects or appropriate stakeholders for further investigation.

• Support testing

  activities by executing e-invoice test cases to validate fixes and enhancements before deployment to customers.

• Participate in customer calls

  as needed to provide updates, gather input, and ensure alignment on issue resolution.

Required Qualifications:

• Bachelors degree in Information Technology, Computer Science, Business Systems, or a related field.
  
• 35 years of relevant work experience in e-invoicing operations or support roles.
  
• Hands-on experience with

  EDI (Electronic Data Interchange)

  and

  XML-based invoicing systems

  .
• Familiarity with

  Jira

  ,

  ServiceDesk

  , or similar issue tracking and service management tools.
• Strong problem-solving and analytical skills with attention to detail.
  
• Excellent

  verbal and written communication

  skills.
• Ability to work independently and collaborate with cross-functional teams across different time zones.
  

Preferred Skills:

• Knowledge of e-invoicing standards such as PEPPOL, EDIFACT, or ANSI X12.
  
• Experience in working within Agile or ITIL environments.
  
• Exposure to cloud-based invoicing platforms or ERP systems (e.g., Oracle, SAP, Coupa).
  

Join us to help streamline and enhance our global e-invoicing operations while working in a collaborative and innovative environment.