Global E-Invoicing Operations Analyst Orb It People

3.0 - 8.0 years

6 - 14 Lacs

Hyderabad

Remote

Job Title: Global E-Invoicing Operations Analyst Location: Remote - India Employment Type: Full-Time Job Summary: We are seeking a highly motivated and detail-oriented Global E-Invoicing Operations Analyst to join our team. This role involves managing day-to-day operations related to electronic invoicing processes across global systems, with a focus on triaging issues, performing monitoring activities, and ensuring timely resolution and escalation of incidents. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working with EDI, XML-based invoicing systems, and Service Desk platforms like Jira. Strong experience and excellent skills in Excel . Key Responsibilities: Triage and resolve e-invoicing ingestion issues reported by internal teams or external customers. Monitor the e-invoicing solution performance, especially during the project Hypercare period, to proactively identify and resolve problems. Classify and log issues in ServiceDesk or Jira based on input from project teams or customers. Escalate unresolved or critical issues to Solution Architects or appropriate stakeholders for further investigation. Support testing activities by executing e-invoice test cases to validate fixes and enhancements before deployment to customers. Participate in customer calls as needed to provide updates, gather input, and ensure alignment on issue resolution. Required Qualifications: Bachelors degree in Information Technology, Computer Science, Business Systems, or a related field. 35 years of relevant work experience in e-invoicing operations or support roles. Hands-on experience with EDI (Electronic Data Interchange) and XML-based invoicing systems . Familiarity with Jira , ServiceDesk , or similar issue tracking and service management tools. Strong problem-solving and analytical skills with attention to detail. Excellent verbal and written communication skills. Ability to work independently and collaborate with cross-functional teams across different time zones. Preferred Skills: Knowledge of e-invoicing standards such as PEPPOL, EDIFACT, or ANSI X12. Experience in working within Agile or ITIL environments. Exposure to cloud-based invoicing platforms or ERP systems (e.g., Oracle, SAP, Coupa). Join us to help streamline and enhance our global e-invoicing operations while working in a collaborative and innovative environment.

Posted 4 days ago

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