Global Delivery Manager - Cybersecurity & Managed Services

Role & responsibilities

• Strategic Leadership

Define and drive the cybersecurity practice vision and roadmap, aligned with organizational goals.

- Develop new service offerings around SOC operations, threat intelligence, incident response, and compliance.
- Position the practice as a center of excellence for cybersecurity within the company.

- Stay ahead of emerging threats, technologies, and frameworks to keep the practice competitive.

• SOC Operations & Delivery Excellence

- Oversee the end-to-end delivery of SOC services, ensuring SLA adherence and operational efficiency.
- Standardize processes for monitoring, detection, response, and remediation of cyber incidents.- Drive automation and AI adoption in SOC workflows to improve speed and accuracy.- Ensure continuous improvement in SOC maturity through audits, benchmarking, and capability building.

• Risk, Compliance & Governance

  - Ensure SOC services comply with global standards and regulations (ISO 27001, NIST, GDPR, HIPAA).- Establish governance frameworks for risk management, incident reporting, and escalation.- Drive internal and external audits to validate compliance and strengthen client trust.- Maintain robust business continuity and disaster recovery plans for SOC operations.

• Client Engagement & Growth

  - Act as the trusted advisor for clients on cybersecurity strategy and SOC services.- Support sales teams in pre-sales activities, solution design, and proposal development.- Build long-term client relationships by ensuring delivery excellence and measurable outcomes.- Represent the practice in industry forums, conferences, and client workshops.

Preferred candidate profile

Educational Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• Masters degree (MBA / M.Tech) preferred.
• Relevant industry certifications strongly preferred:
• CISSP, CISM, CISA
• CCSP, CEH, ISO 27001 Lead Implementer/Lead Auditor
• Cloud/security certifications (Azure Security, AWS Security, Google Professional Cloud Security Engineer)

Experience Requirements

• 1220 years

  of overall IT experience with at least

  710 years in cybersecurity leadership roles

  .

Technical Competencies

• In-depth understanding of:
• SOC operations, threat detection & response
• SIEM/SOAR technologies (e.g., Splunk, QRadar, Azure Sentinel, ArcSight)
• Vulnerability management & penetration testing approaches
• NIST, ISO 27001, PCI-DSS, GDPR compliance
• Capability to build cybersecurity service offerings, managed services packages, and solution frameworks