Global Certificate Center - Sr. Advisor

Description

Role Description and responsibility:

• Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement
• Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
• Active engagement with stakeholders to ensure effective delivery of service to our clients
• Schedule adherence and punctuality
• To develop excellent understanding of Processing systems quickly
• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company
  

Qualifications

Top 5 Competencies

• Client Focus
• Adaptability/Manage Change
• Team Work
• Willingness to Learn and Implement
• Time Management
  

Required Qualifications, Skills, Knowledge, Experience

Qualifications:

Shift timing:

Skills

• Good interpersonal skills
• Excellent written and verbal communication skill
• MS Office - Basic
• Eye for detail
• Passionate about quality