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Genpact Hiring For LMS admin role- Gurgaon

7 - 12 years

0 Lacs

Gurugram

Posted:2 months ago| Platform: Naukri logo

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Skills Required

LMS SAP Cornerstone Successfactors Sap Success Factor

Work Mode

Work from Office

Job Type

Full Time

Job Description

LMS Administrator Job Description Job Description General Regular daily operation and configuration of LMS. Knowledge of current technology as it applies to LMS software and systems. Adhere to policy and procedures to ensure security and integrity of the LMS. Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization. Manage common mailbox and daily queries of stakeholders Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response User and Course Management: Create login credentials and manage permissions. Manages course enrollment including progress tracking. Create and manage Learning Objects Generate assignment, completion, and any other reports Create and manage training audiences Troubleshoot common issues related to the LMS Ensure the LMS is kept updated with courses and materials and archive outdated content. Incident Management Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor System Upgrades Conduct regular system audits and perform software upgrades to maintain functionality and performance Support and manage migration of content and data from legacy systems Build, configure, test oracle functionalities and work with HRIS team to move it to production Training and Documentation Develop SOPs, user guides, manuals, and conduct training sessions Testing Testing regular courses / LOs against the pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation Experience 7- 12 Y Qualification Bachelor’s degree in any field Minimum of 5 years’ experience as an LMS administrator or in similar position Skill Set Required Excellent knowledge of LMS and LMS technologies, especially Successfactors Minimum of 5 years’ experience as an LMS administrator or in similar position Technical skills including troubleshooting, and understanding of directory, file structures, and systems Ability to troubleshoot and resolve technical issues Ability to work independently Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements

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