Genesys Test Engineer

Solugenix

4 - 9 years

5 - 10 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

cyara automation agile/scrum frameworks jmeter/loadrunner genesys cloud

Work Mode

On-site

Job Type

Full Time

Job Description

As aGenesys Test Engineer, you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions.
You will contribute across theSoftware Development Life Cycle (SDLC)including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products.
Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using bothGenesys CloudandOn-Premisesplatforms.

Must Have & Desired Skills:

Minimum 4 years of experience in testing Genesys CX cloud and engage platforms
Genesys IVR Testing Expertise: Proven experience in testing IVR applications on both Genesys Cloud and Genesys On-Premise environments.

Automation Tools:

Hands-on experience with Cyara Automation for IVR testing.
Familiarity with Selenium for UI and functional automation (preferred).

Testing Methodologies:

Strong understanding of SDLC, Agile/SCRUM frameworks, and software release cycles.
Experience in performance and stress testing using tools like JMeter or LoadRunner.
Project & Defect Management:
Working knowledge of Jira or Rally for tracking tasks, defects, and agile workflows.
Excellent Oral and Written communication skills
Ability to work in a team and challenging environment. Knowledge on Genesys cloud agent experience.
Should have testing experience on Genesys email functionalities.

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