Genesys Cloud Support

As an experienced developer, your role will involve developing high-quality applications and designing scalable code. Here are the details of your responsibilities: - Demonstrate product expertise. - Troubleshoot issues within the Genesys Cloud environment, including SIP & Network. - Understand Architect Call Flow changes in Genesys Cloud. - Assess complex situations and make appropriate recommendations. - Initiate and suggest process improvements to enhance efficiencies for supporting Genesys solutions. - Adhere to support processes and best practices. - Prepare and/or review functional requirements documentation. - Work with clients to help them understand best practices for a VoIP telephony solution. - Stay updated on new offerings and software updates from the manufacturer. - Potentially participate in the on-call rotation. - Ability to adapt to working within a team environment when necessary. - Exhibit strong verbal and written communication skills. - Manage multiple priorities through attention to detail and strong organizational/planning skills. Qualifications Required: - 8+ years of overall experience. - 4+ years of experience with the Genesys Cloud suite. - Knowledge of SIP and VoIP. - Knowledge of networking, especially TCP/IP. - Knowledge of network design and troubleshooting tools like Wireshark. - Ability to troubleshoot & diagnose issues related to hardware, software, VoIP, or network connectivity. - Ability to adapt to changes in priorities and direction as dictated by the business. - Ability to work independently with minimal direction and achieve satisfactory resolutions for clients. Desired/Preferred Qualifications: - 3+ years of experience with the Genesys Cloud suite. - Genesys Cloud Certification. - Genesys Cloud Architect Call Flow experience.,